This fourth edition of Jo Bryson's highly regarded Managing Information Services has been thoroughly revised with an emphasis on innovation. Operating in a digital era, libraries must innovate to survive and grow. This means librarians having radical ideas which challenge the status quo, shifting strategic directions to change the way services are managed, and developing new skills and knowledge. Challenges include developing new uses for floorspace, where shelving is being replaced by mobile networking, and new practices and procedures for managing new products such as e-books and self-service. Libraries can achieve long term sustainability by information managers having more creative responses and developing innovative thinking. Essential reading for information students, this text also serves as a comprehensive and detailed reference on the key management topics for information service managers.
Acclaim for the third edition:- 'The book is highly recommended because of its composition of topics, its original coverage and clarity of prose. I do think it will serve people working in the information business very well as both a handbook and as a source for inspiration. It will also work very well as a textbook - especially if students are able to use the text as a source for formulating further questions and problems… it is a book one will return to because of its definitions, coverage of present issues and its sound approach.' Journal of Librarianship and Information Science, 44 (2), June 2012
1. Managing in the Digital Era 2. Strategic Planning: Positioning for a Digital Future 3. Attracting and Retaining the Best People 4. Ensuring Value for Money and Sound Finances 5. Realizing the True Value of Knowledge and Information 6. Strategic Technology and Asset Management 7. Leadership 8. Creating a Values-Driven Culture to Support Innovation 9. Innovation and Creativity 10. Engaging Change for a Virtual World 11. Group Dynamics and Team Building 12. Effective Negotiation and Conflict Management 13. Managing the Political Arena 14. Policy Making 15. Personal Communication and Networking 16. Managing Yourself and Others in Challenging Times 17. Corporate Governance 18. Power and Influence 19. Encouraging Transparency 20. Sustainability 21. Risk Management 22. Sustaining Trust and Continued Operations 23. Evaluating Performance 24. Competitive Strategies 25. Corporate Image and Communications 26. Ensuring Service Quality 27. Bringing It All Together