Managing Trauma in the Workplace : Supporting Workers and Organisations book cover
1st Edition

Managing Trauma in the Workplace
Supporting Workers and Organisations

ISBN 9780415558938
Published August 31, 2010 by Routledge
352 Pages - 6 B/W Illustrations

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Book Description

Managing Trauma in the Workplace looks at the impact of trauma not only from the perspective of the employees but also from that of their organisations. In addition to describing the negative outcomes from traumatic exposure it offers solutions which will not only build a more resilient workforce but also lead to individual and organisational growth and development.

This book has contributions from international experts working in a variety of professions including teaching, the military, social work and human resources. It is split into four parts which explore:

  • the nature of organisational trauma
  • traumatized organisation and business continuity
  • organisational interventions
  • building resilience and growth.

Managing Trauma in the Workplace is essential reading for anyone with responsibility to help and support workers involved in distressing and traumatic incidents as a victim, supporter or investigator.

Table of Contents

List of Illustrations. List of Contributors. Preface. Part I: The Nature of Organisational Trauma. Richardson, Children and Families’ Social Work and Secondary Trauma. Tehrani, Piper, Traumatic Stress in the Police Service. Busuttil, Mental Health Problems in British Veterans. Tehrani, Compassion Fatigue and Human Resource Professionals. Vogt, Leonhardt, Critical Incident Stress and the Prevention of Psychological Trauma in Air Traffic Controllers. Lowe, The Impact of Disasters on Schools and the School Community. Tehrani, The Incidence of Secondary Traumatic Stress in workers dealing with traumatizing materials, victims and perpetrators. Part II: Traumatized Organisations and Business Continuity. Alexander, Klein, The Impact of Trauma Within Organisations. Bloom, Trauma-Organised Systems and Parallel Process. Vaughan, The Influence of Organisational Culture in Dealing with Workplace Conflict: an Ethical and Cultural Perspective. Graham, Chadwick, Risk, Business Continuity and the Part People Play. Part III: Organisational Interventions. Tehrani, Rainbird, Dunne, Supporting the Police Following the 7/7 London Terrorist Bombs: An Organisational Approach. Handa, Krantz, Delaney, Litz, Models of Crisis Management. Tehrani, Supporting Employees at Risk of Developing Secondary Trauma and Burnout. Part IV Building Resilience and Growth. Bloom, Sanctuary: An Operating System for Living Organisations. Tehrani, A Building Resilience Toolbox. Murphy, Durkin, Joseph, Growth in Relationship: A post-medicalised vision for positive transformation following trauma. McNab, One Disaster After Another: Building Resilience in the Trauma Therapist and the Role of the Supervisor. Tehrani, Building Resilient Organisations in a Complex World. Subject Index.

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Noreen Tehrani is a chartered occupational, counselling and health psychologist. She is managing director of Noreen Tehrani Associates.


"Having operated for many years in both the counter terrorism and organised crime arenas I felt I had an understanding of mans capacity to inflict pain on others. During the last number of years however I have witnessed the impact on staff of dealing face to face with the horrors of child abuse. Noreen Tehrani's work should be compulsory reading for anyone responsible for the health and well being of staff who routinely confront violence, trauma and child abuse. If you are responsible for people operating in this environment you will be better at your job after reading this work." - Jim Gamble, Chief Executive, Child Exploitation and Online Protection Centre

"This book will be extremely useful for a range of professionals and students. It enhances and advances our understanding of the impact of trauma in the context of the workplace. Case studies and recent research are combined with practical tools and a discussion of the complex issues which face those of us working in organisations, to demonstrate how we can minimise the impact of trauma on the organisation itself and its people." - Alison Dunn, Head of Treatment Services, Occupational Health, Transport for London, UK