Mastering the Diversity Challenge : Easy On-the-Job Applications for Measurable Results book cover
1st Edition

Mastering the Diversity Challenge
Easy On-the-Job Applications for Measurable Results

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ISBN 9781884015359
Published September 1, 1995 by CRC Press
176 Pages

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Book Description

This easy-to-use guidebook goes beyond the basic requirements for mastering the diversity challenge. It not only provides practical, step-by-step guidelines and answers, but gives important reasons as to why managing diversity is good for overall business. Designed for quick and easy access to useful and practical checklists, tests, questionnaires, exercises, stories, experiential activities and new ideas-this important book will help you make a difference.
Written in an easy-to-understand format, Mastering the Diversity Challenge identifies issues specific to designated groups and provides effective techniques for creating a level playing field. Specific on-the-job applications are provided for running meetings, building the team, opening the dialogue, and coaching and counseling.
Mastering the Diversity Challenge exposes the elements of human interaction as the cornerstone of the workplace and helps you create a culture that encourages respect and promotes equality of opportunity. When implemented, these new and useful techniques will undoubtedly impact productivity-benefiting both the individual and the company.

Table of Contents

The Diversity Issue in Management Today
The Competitive Edge
Quality Management
Decreasing Employee Turnover
Do You Know What Is Most Important to Your Employees?
Questionnaire: What Is Most Important in My Job?
Cost Reduction
"Best Practices" Quick Quiz
"Best Practices" Best Answers
Story: Cyclops Vision Impaired
Creating The Motivational Climate
Questionnaire: Culture Inventory
Decoding Your Corporate Culture
The Four-Step Solution
The Pay-Off
Exercise: I Love It Here But...
The Lonely Soul
Inclusion vs. Exclusion
Exercise: Invitation to a Cosmos Adventure
A Cross-Cultural Experience
Avoid Sexist Writing (Memo)
Questionnaire: For Men Only
Questionnaire: For Women Only
Ideas for Creating Pockets of Sanity
Creating Trust
Action Plan
Good Communication
Shared Information
Shared Decision Making
Keeping Commitments
Holding People Accountable
Healing Souls
Exercise: Diamonds in the Rough
Developing People
Decision Making
Communication Skills
Goal Setting
Change Management Skills
Getting Results
Recognizing the Importance of High Performance
Who's in Charge?
Removing Barriers to Achievement
Influencing Achievement
Affirming Progress
Managing Conflict
Positive Change Model
Planning for Accomplishment Worksheet
Motivating Alignment
Fair Meeting Guidelines
Publish the Agenda
Manage the Process
Dealing with Disturbers
Diversity Topics
Last Meeting Worksheet
Team Building Exercises
It Could Be a Wonderful World
Stepping on Toes
Team Spirit
Performance Award
Winner of the World Championship
What Bugs Me
Viewpoint Exercise
Time Capsule
To Reward Successes
How Is It for You?
An Equity Vision
Warm-Up Exercises
The Design Idiom
Tell Them a Story
Story Questions
Quick and Easy Progress Survey
Where Do We Go From Here?
Action Plan

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"This book is unique in that it doesn't isolate the diversity issues, but rather demonstrates how to master the diversity challenge by using good management practices that apply to most work situations."

"Managing diversity is a business management issue. It means...maximum individual development and opportunity for maximum individual growth and productivity. That goal is valid today and is one that benefits both the individual and the company..."
Fern Lebo, From the Preface