Mastering the Diversity Challenge: Easy On-the-Job Applications for Measurable Results, 1st Edition (Hardback) book cover

Mastering the Diversity Challenge

Easy On-the-Job Applications for Measurable Results, 1st Edition

By Fern Lebo

CRC Press

176 pages

Purchasing Options:$ = USD
Hardback: 9781884015359
pub: 1995-09-01
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This easy-to-use guidebook goes beyond the basic requirements for mastering the diversity challenge. It not only provides practical, step-by-step guidelines and answers, but gives important reasons as to why managing diversity is good for overall business. Designed for quick and easy access to useful and practical checklists, tests, questionnaires, exercises, stories, experiential activities and new ideas-this important book will help you make a difference.

Written in an easy-to-understand format, Mastering the Diversity Challenge identifies issues specific to designated groups and provides effective techniques for creating a level playing field. Specific on-the-job applications are provided for running meetings, building the team, opening the dialogue, and coaching and counseling.

Mastering the Diversity Challenge exposes the elements of human interaction as the cornerstone of the workplace and helps you create a culture that encourages respect and promotes equality of opportunity. When implemented, these new and useful techniques will undoubtedly impact productivity-benefiting both the individual and the company.


"This book is unique in that it doesn't isolate the diversity issues, but rather demonstrates how to master the diversity challenge by using good management practices that apply to most work situations."


"Managing diversity is a business management issue. It means…maximum individual development and opportunity for maximum individual growth and productivity. That goal is valid today and is one that benefits both the individual and the company…"

Fern Lebo, From the Preface

Table of Contents

The Diversity Issue in Management Today

The Competitive Edge

Quality Management

Decreasing Employee Turnover

Do You Know What Is Most Important to Your Employees?

Questionnaire: What Is Most Important in My Job?

Cost Reduction

"Best Practices" Quick Quiz

"Best Practices" Best Answers


Story: Cyclops Vision Impaired

Creating The Motivational Climate

Questionnaire: Culture Inventory

Decoding Your Corporate Culture

The Four-Step Solution

The Pay-Off


Exercise: I Love It Here But…

The Lonely Soul

Inclusion vs. Exclusion

Exercise: Invitation to a Cosmos Adventure

A Cross-Cultural Experience

Avoid Sexist Writing (Memo)

Questionnaire: For Men Only

Questionnaire: For Women Only

Ideas for Creating Pockets of Sanity

Creating Trust

Action Plan

Good Communication

Shared Information

Shared Decision Making

Keeping Commitments

Holding People Accountable

Healing Souls

Exercise: Diamonds in the Rough

Developing People

Decision Making


Communication Skills

Goal Setting

Change Management Skills




Getting Results

Recognizing the Importance of High Performance

Who's in Charge?

Removing Barriers to Achievement

Influencing Achievement

Affirming Progress

Managing Conflict

Positive Change Model

Planning for Accomplishment Worksheet

Motivating Alignment


Fair Meeting Guidelines


Publish the Agenda


Manage the Process


Dealing with Disturbers

Diversity Topics


Last Meeting Worksheet

Team Building Exercises


It Could Be a Wonderful World

Stepping on Toes


Team Spirit

Performance Award

Winner of the World Championship

What Bugs Me

Viewpoint Exercise

Time Capsule

To Reward Successes


How Is It for You?

An Equity Vision

Warm-Up Exercises

The Design Idiom

Tell Them a Story

Story Questions

Quick and Easy Progress Survey

Where Do We Go From Here?

Action Plan


Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Human Resources & Personnel Management
BUSINESS & ECONOMICS / Management Science
BUSINESS & ECONOMICS / Government & Business