1st Edition

Maximizing Benefits from IT Project Management From Requirements to Value Delivery

By José López Soriano Copyright 2012
    316 Pages 15 B/W Illustrations
    by CRC Press

    316 Pages 15 B/W Illustrations
    by CRC Press

    With the majority of IT projects being delivered late, over budget, or cancelled altogether, it is clear that traditional project management methodologies do not provide an effective framework for today’s IT projects. It is evident that a new Return-on-Investment (ROI) oriented approach is required that focuses on the ROI of a project from its inception.

    Maximizing Benefits from IT Project Management: From Requirements to Value Delivery provides comprehensive guidelines for determining an accurate ROI before the project has progressed to the point where it’s over budget and over-run. It applies an iterative approach to the entire project management life cycle that re-visits the ROI, re-assesses the value delivered, defines the project scope, and allows the project to be planned as successive iterations based on the value delivered.

    This book details a systematic and simplified approach for effectively and efficiently selecting and evaluating IT projects for your organization. Filled with equations, tables, and figures that facilitate understanding, it explains how to evaluate subsequent success of a project so that it is simpler to manage, more efficient, and yields the ROI estimated at the outset. Using the novel approach outlined in the book, you will be able to deliver value throughout the project life cycle and make sure your projects are delivered on time, on budget, and within the constraints of the resources available.

    Reflections on the Current State of IT Project Management
    Investing in Information Technology
    Examining IT Project Performance
    Dealing with IT Project Performance Outcomes
    Selecting IT Projects
    Reviewing the Evolution of Project Management Practices
    Understanding the Emerging Role of Information Technology
    Finding New Solutions to Ongoing Issues and Problems

    The Evolution and Influence of Knowledge Management
    Getting to the Era of Knowledge Management
    Three Components of Knowledge Management
    Using Data
    Using Information
    Using Knowledge
    Using Knowledge Management

    Perspectives on the History of Computing
    Background of Computers and Information Systems
    First Generation of Computers (1945–1956)
    Second Generation of Computers (1957–1963)
    Third Generation of Computers (1964–1971)
    Fourth Generation of Computers (1972–Present)
    Fifth Generation of Computers (1981–Future)

    The Systems Development Life Cycle—Introduction

    The Systems Development Life Cycle—Planning
    Identify Initial Situation and Objectives
    Evaluate Strengths and Weaknesses
    Identify Key Opportunities and Trends
    Evaluate Situation and Propose Best Path
    Define and Develop Selected Value Proposition
    Define Business Architecture

    The Systems Development Life Cycle—Analysis
    Identification of General Requirements
    Identification of Stakeholders
    Confirm the Project Scope
    Break Down the Problem into Smaller Units
    Identification of Requirements by Unit
    Propose a Conceptual Model
    Develop a Prototype

    The Systems Development Life Cycle—Design
    Define System Architecture
    Define Information Managed
    Define Subsystems Identified
    Define Interfaces between Subsystems
    Define Testing Conditions and Criteria
    Define Data Model
    Define Integration Criteria
    Define Data Conversion Processes
    Refine the Prototype

    The Systems Development Life Cycle—Build and Test
    Prepare the Work Environment
    Detailed Design of Work Units
    Prepare Individual Test Conditions
    Develop Work Units
    Conduct Unit Test
    Conduct Integration Test
    Conduct Load and Stress Test
    Conduct Functional Test
    Prepare System Documentation
    Conduct User Training
    Conduct System Deployment

    The Systems Development Life Cycle—System Implementation
    Define Implementation Plan
    Spread User Awareness
    Prepare the Work Environment
    Perform System Installation
    Conduct Acceptance Testing
    Transition the System to Operations
    Managing Problems Related to Information Systems
    Discovery of Difficulties Associated with Defining the Scope
    Discovery of Difficulties Affected by Timing
    Discovery of Difficulties Identified by Users
    Discovery of Difficulties Involving Collaboration with Suppliers and Contractors
    Discovery of Difficulties Associated with System Testing
    Discovery of Difficulties Associated with System Transition to Operations
    Discovery of Difficulties from Other Sources
    A Personal Perspective on Difficulties in the IT Environment

    Managing Problems Related to Project Management
    Stakeholder Perspectives on Project Management Problems
    Project Management Planning Problems
    Project Work Plan and WBS Construction Challenges
    Project Management Methodology Challenges
    A Personal Perspective on the Consequences of Poor Project Management
    Project Management and Quality Issues
    A Personal Perspective on Project Communication Problems
    Managing Problems Related to the Project Budget
    The IT Share of the Corporate Budget
    Elements of Information Technology Costs
    Project Management Budget Issues

    Managing Problems Related to Value Delivery
    Understanding Value-Related Interests of Client-Side Stakeholders
    Understanding Value-Related Interests of Supplier-Side Stakeholders
    Supplier-Side Perspective of a Client Relationship Model
    Supplier-Side Presales Interests and Potential Difficulties

    Managing Problems Related to Internal Supplier Issues
    Issues Arising from the Supplier’s Human Resources Policy
    Human Resources Management: An Examination of Hiring Practices
    Issues Arising from the Supplier’s Internal Organization
    Issues Arising from the Poor Implementation of Methodologies
    Problems Arising from Improper or Ineffective Planning
    Issues Arising from Project Management
    Issues Arising from Poor Communication
    Issues Arising from the Use of Preferred Resources
    Issues Arising from the Supplier’s Orientation to the Client

    Creating a Methods Approach to Work
    Project Team Dynamics
    Management Communication
    Project Team Expertise and Evaluation
    Principles for Team Cohesion
    Guidelines for Work Plan Preparation
    Methodologies for Software Production
    Methodologies Oriented to Business Process Management
    Methodologies for the Management of Client and Supplier Relationships
    Methodologies Oriented to Project Management
    Methodologies Oriented to Systems Integration
    Current Conditions in Project Management
    The Role of Information Systems in Generating Business Value
    Information Systems Maturity Development
    Process Management
    Today’s Information Systems Maturity
    Value Chain and Process Management
    Process Mapping
    Key Processes
    Strategic Processes
    Support Processes
    Information Systems as a Corporate Process

    Opportunities to Create Value through Information Systems
    A New Paradigm for Business Value
    Defining Information Technology Value
    Information Systems Can Help Reduce Costs
    Information Systems Can Facilitate Process Improvements
    Information Systems Can Assist in Meeting Customer Demands
    Information Systems Can Optimize Data Management
    Information Systems Can Increase Revenues
    Information Systems Can Help Design New Products and Services
    Information Systems Can Create Demand

    Managing the Return on Investment
    Investment Decision Factors
    Introduction to Return on Investment
    ROI Concepts
    Calculating the ROI

    Project Analysis and the Business Case
    Concepts Applied to Project Planning
    The Cost–Benefit Analysis
    The Business Case
    Evaluate and Select the Appropriate Solution
    Define Stakeholder Communication
    Tracking Business Interests

    Project Classifications in the Business Environment
    An Approach to Classifying Different Types of Projects
    The Four Types of Consequential Projects
    A Case Study for Project Classification

    Preparing the Project Definition
    Elements of the Project Definition
    Project Deliverables
    Customer Needs and Interests

    Structural Benefits
    Capacity Required for System Operations
    Capacity to Increase Activities
    Security and Privacy

    Operational Benefits
    Standardization of the Platform
    Standardization of the Supplier
    Standardization of the Application
    Consolidation of the System
    Cost Reduction
    Increasing the Speed of Business
    Productivity Improvement
    Integration and Standardization

    Business Enhancement Benefits
    Cost Reduction in Business Processes
    Increased Speed of Business Processes
    Personal Productivity Improvement in Business Processes
    Functional Improvement
    Introducing Changes to Business Processes
    Facilitating Adherence to Business or Legal Standards

    Improved Management Benefits
    Superior Access to Information
    Superior Reliability of Information
    Increased Speed to Access Information
    Improved Capacity of Synthesis and Navigation
    Enhanced Capacity for Collaboration and Information Sharing
    Improved Ability to Refine and Customize Information
    Improved Ability to Automatically Recommend and Solve
    Information Needs



    Jose Lopez Soriano is a Manager at Inndra Sistemas (Public Sector). He has also served as a Consultant for various projects and companies.