No Fear Management: Rebuilding Trust, Performance and Commitment in the New American Workplace, 1st Edition (Hardback) book cover

No Fear Management

Rebuilding Trust, Performance and Commitment in the New American Workplace, 1st Edition

By Harry Chambers, Robert Craft

CRC Press

288 pages

Purchasing Options:$ = USD
Hardback: 9781574441192
pub: 1997-12-29
Currently out of stock

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No Fear Management tackles the problem of what the authors dub "Third Reich Management." You'll learn the signs of abusive management styles and how they can not only destroy the morale of a company, but how they can decrease its profits as well. Best of all, you'll learn how to drive dysfunctional management out of your company and enjoy the results of a positive work environment.

No Fear Management is written for today's professionals to clearly identify what is needed to succeed in today's workplace. This book serves as a guide for the development of the people skills needed to ensure that a business is successful in the changing work environment of the future.

Management styles that are dictatorial, insensitive, uncaring, and abusive cannot bring success to organizations in the interdependent global economy of the 21st century. The rules have changed in the new American workplace. This book shows you how to play today's game by today's rules.


"…The authors intelligently and informatively present a series of well-developed concepts and recommended behaviors regarding leadership qualities, managing change, restructuring, empowering employees, decision making, communication, training, and recognition and rewards. Of particular merit are the excellent chapters "Restructuring: Downsizing, Upsizing, and Rightsizing," which deals with all aspects of this 1990's phenomenon, and "Managing Change," which treats a crucial endeavor in modern organizations…the authors' main contribution is the detailed manner in which they explain how to accomplish the many valuable practices they advocate…"

-R. Quinn,CHOICE, October 1998

Table of Contents

Performance Driven Leadership

Management vs. Leadership

Aspects of Performance Driven Leadership

Command-and-Control Management

Alignment of Authority and Responsibilities

The Role of Fear

High-Fear, Low-Trust Management

Performance Driven Leaders in Action

Real World Challenges

Leadership Qualities

"What Leadership Isn't:" The Essence of Third Reich Management

Telling Workers What to Do

Demanding Obedience

Failing to LIsten to Workers and Staff

Encouraging Internal Competition

Fostering Suspicion of Workers and Staff

Compartmentalization Tasks and Functions

Blaming Workers and Staff for Mistakes and Failure

Using Corporate Execution to Achieve Problem Closure

Misaligning Authority and Responsibility

Failing to Recognize Workers and Staff for their Contributions

Having Low Tolerance for Mistakes Within the Organization

Refusing to Share Success

Focusing on the Short-Term

Recreating Itself

Tolerating Ethical Breaches

Managing Change

The Focus of Change

Change and Stability

The Change Process

Introducing Change

Response to Change

Fear: What Causes Fear and How We Experience It

Fear of Speaking Up

Fear of Change

Fear of the Unknown

Fear of Technology

Fear of Obsolescence

Fear of Failure

Fear of Discrimination

Fear of Harassment

Fear of Social Sanctions

Fear of Success

Signs of Fear in Organizations

Twelve Identifiable Traits of Organizational Fear

Restructuring: Downsizing, Upsizing and Rightsizing

Implementation of Restructuring

Survivor Syndrome

Planning for Restructuring


Participative Management: Empowerment and Decision-Making


Decision Making

Participative Decision-Making: Community and Confidence

Steps of Participative Decision Making




Command of Language

Presentation Skills

Barriers to Reception

Listening Deficiencies

Leadership and Listening: Identifying What to Communicate and Controlling Rumors, Gossip and the "Grapevine"

Listening Skills

Active Listening Techniques

What to Communicate

The Informal Communication Highway

Bad News

The Performance Driven Leader and Training

The Third Reich Manager and Training

Six Training Truths for the Performance-Driven Leader

Training: Growth and Development

The Value of Training

The Three Types of Training

Seven Areas for Training Opportunities

The Critical Issues of Learning

Training Resources

Recognition and Rewards


Performance and Satisfaction

Implications for Management

Rewarding Team Performance




Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Human Resources & Personnel Management
BUSINESS & ECONOMICS / Management Science
BUSINESS & ECONOMICS / Quality Control