Behaviorial management specialists will refer often to this progressive new book featuring the state-of-the-art fundamentals of statistical process control. Organizational Behavior Management and Statistical Process Control explores the value of SPC as a measurement system of complex interrelated behaviors and performances and the obstacles to its effective implementation. Experts focus on the use of SPC and Theory D as well as the highly regarded Organizational Behavior Management (OBM) principles as a means of analyzing and promoting the introduction of reward systems that are most likely to simultaneously reinforce high quality performance and lead to equitable allocations of the gains resulting from them.
Table of Contents
Contents Section I: Fundamentals of Statistical Process Control: Implications of and Obstacles to Its Use in Organizational Behavior Management
- Fundamentals of Statistical Process Control
- Obstacles to Understanding and Using Statistical Process Control as a Productivity Improvement Approach
- Reinforcing Punishment and Extinguishing Reward: On the Folly of OBM Without SPC
- Section II: Statistical Process Control, Theory D, and Behavior Analysis
- A Comparative Analysis of Statistical Process Control, Theory D, and Behavior Analytic Approaches to Quality Control
- Quality Circles, Feedback, and Reinforcement: An Experimental Comparison and Behavioral Analysis
- Section III: Statistical Process Control, Theory D, and Performance Engineering Systems Perspectives
- Performance Engineering: SPC and the Total Performance System
- Theory D and O. B. Mod.: Synergistic or Opposite Approaches to Performance Improvement?
- Section IV: The Roles of Goals in Human Performance Systems
- A Goal-Directed Model for the Design of Human Performance Systems