Organizational Transformation and Process Reengineering: 1st Edition (Hardback) book cover

Organizational Transformation and Process Reengineering

1st Edition

By Johnson Edosomwan

CRC Press

224 pages

Purchasing Options:$ = USD
Hardback: 9781884015564
pub: 1995-08-01

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Organizational Transformation and Process Engineering is the key to achieving success in the new customer-driven market economy. Organizations are going through tremendous changes, creating environments where all employees can contribute their best, where customer expectations are exceeded, and where efficiency, effectiveness, productivity, quality, customer satisfaction, and competitiveness are taken seriously as critical success factors.

Written to assist those companies and organizations striving to keep pace with the competitive atmosphere of the 90s, this book provides all the essential tools, techniques, methodologies, models, and technologies for transformation and reengineering. Broad and comprehensive in scope, Organizational Transformation and Process Reengineering explains how to change not just one area, but structures, policies, procedures, processes, and management systems-any aspect of an organizational structure that no longer responds to the current demands of the marketplace.

Years of research, teaching, consulting, and practical work experience led Dr. Edosomwan, a leader in his field, to put his unique and practical theories into a volume designed to help organizations overcome the impediments involved in process reengineering projects. He outlines a step-by-step methodology for analyzing organizational structures; the six R's of organizational transformation; models that can be utilized in both public and private organizations; tools and techniques for achieving reengineering goals; implementation plans; and key survival and success factors.

Table of Contents

Preface: A Wake-Up Call in a Competitive World Economy

Chapter 1: Foundation Elements for Organizational Transforming and Reengineering

Reengineering the Organization

The 6 R's of Organizational Transformation and Reengineering

Fundamentals of Process Reengineering

Preparing the Work Force for Transformation and Reengineering


Chapter 2: Principles and Methodology for Organizational Transformation and Reengineering

Guiding Principles for Transformation and Reengineering

Transformation and Reengineering Methodology


Chapter 3: Organizational Transformation Guidelines and Models

Organizational Transformation Guidelines

LMI CIP Transformation Model

DSMC Q&PMP Transformation Model

DSMC/ATI Performance-Improvement Model


Chapter 4: Reengineering Process Improvement Models

PMI Leadership Expectation Setting Model

Edosomwan Production and Service Improvement Model (PASIM)

Moen and Nolan Strategy for Process Improvement

Quality Functional Deployment (QFD)

The Quality Journal Model

LMI CIP Personal-Improvement Model

NPRDC Process-Improvement Model

FPL Improvement Opportunity Process Model

Joiner Associates' Model of Progress

LMI CIP Process-Improvement Model


Chapter 5: Tools and Techniques for Organizational Transformation and Process Reengineering

Process Analysis Technique (PAT)

Flow Charting and Process Analysis


Work Flow Analysis (WFA)

Value Analysis Approach

Nominal Group Technique (NGT)

Fishbone Diagram or Cause-and-Effect Diagram

How to Construct a Cause-and-Effect Diagram

Pareto Analysis

How to Construct a Pareto Diagram

Edosomwan Problem-Solving Framework

Cost of Quality

Team Building

Force Field Analysis


Chapter 6: Implementing Reengineering Teams and Projects

Rationale for Reengineering Teams

Types of Reengineering Teams

Guiding Reengineering Teams and Projects

Creating and Maintaining Reengineering Teams

Implementing Recommendations and Closing Out the Reengineering Team

Empowering the Reengineering Team


Chapter 7: Success Factors for Addressing Common Implementation Problems

People Involvement in Organizational Transformation and Reengineering

Involving the Union

Involving the Suppliers

Top Management Involvement & Participation

Blueprint for Continuous Improvement

Continuous Improvement Goals & Objectives

The Human Dimension and Resistance to Change

The Support Structures and Management Commitment

The Complexity of Work Systems and Processes

The Availability of New Technology


Acknowledgment of Technical Sources

Acknowledgment of Clients

Appendix A: Organizational Transformation and Reengineering Discussion and Tutorial Questions

Appendix B: Organizational Transformation Change Implementation Checklist

Appendix C: Process Reengineering Tools and Techniques Matrix

Appendix D: Selected Courses on Organizational and Process Reengineering Offered by Johnson and Johnson Associates, Inc.

Appendix E: Information Resources

Suggested Readings

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Management Science
COMPUTERS / Information Technology