The follow-up to the acclaimed Organizations in the Computer Age this book, originally published in 1996, reveals that since computers had become increasingly linked in networks which span the world, information could be transmitted instantaneously to all parts of the organization. It describes the experiences of six organizations and draws lessons which apply very widely.
The issues raised include:
- the impact on employment levels and organizational structure;
- the effects of network technology and organization structure and control;
- the extent of management choice;
- the role of change agents.
This book shows that the introduction of computer networks raises new challenges concerning how the process of change is managed. The lessons from these cases could be widely applied in other organizations undertaking similar large-scale investments in new technology at the time.
Table of Contents
Preface. Acknowledgements. 1. Introduction 2. The Travel Company – A Branch Automation System in a Travel Company 3. Scotrail – ‘Omega’: A Network-Based Administrative Reorganization 4. The Library Network 5. General Insurance – A Network Linking Branches and Head Office in Insurance 6. The Scottish Ambulance Service – Computerization and Rationalization in a Public Service 7. Kwik-Fit – An Electronic Point of Sale System in a Retail Chain 8. The Process of Change 9. Changes to Structure, Control and Work Organization 10. Conclusions. Bibliography. Index.
David Boddy and Nicky Gunson
Reviews from the original publication:
‘In addition to the timeliness of the book, the other major strengths are the detailed and extensive original primary data and analysis.’
David Preece, The Business School, University of Portsmouth
‘This book addresses a key issue of contemporary concern for both organizational practitioners and academics.’
Dr Ian McLoughlin, Brunel University