Performance Hubs: Engaging Teams in Focused Continuous Improvement, 1st Edition (Paperback) book cover

Performance Hubs

Engaging Teams in Focused Continuous Improvement, 1st Edition

By Marc Roberts

Productivity Press

188 pages | 87 B/W Illus.

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Paperback: 9781439861332
pub: 2011-10-20
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Description

A must-read for all managers, leaders, and change agents, Performance Hubs: Engaging Teams in Focused Continuous Improvement supplies a proven system for engagement that allows teams to use their own data, understand the need for performance improvement, and drive improvements at their own level. Highlighting common pitfalls in improvement initiatives, it provides the tools to help you avoid the disinterested cultural response to improvement efforts that is all too common in organizations suffering from initiative overload.

The book details a comprehensive solution to help all employees visualize operational performance. It explains how to cascade the right metrics across all levels of your business to trigger the appropriate use of Lean/Six Sigma tools and techniques into strategic process areas. Demonstrating how to link all continuous improvement activities to address the key issues affecting performance, the book:

  • Explains what a performance hub is and provides the clarity needed for full organizational deployment
  • Describes the four key headings under which a performance hub is configured
  • Follows the natural implementation sequence of events for successful deployment of Performance Hubs
  • Includes Top Tips in each chapter to aid in smooth implementation and to enable sustained results

This book and electronic tool kit available on the book's page at https://www.crcpress.com/9781439861349 provide all the working documents—including project management aids, templates, and slides—you and your teams will need to get started. Clarifying how to make continuous improvement a daily habit across all segments of your organization, the authoritative advice provided in these pages will help you align all improvement activities with the current and future needs of your business.

Table of Contents

WARM UP

Introduction

Lean Leadership

Performance Hub at a Glance

IMPLEMENTATION

The Deployment Plan and the Project Hub

Identifying the Right Metrics

The Review Structure

Visual Performance Hub at Senior Management/Director Level

Visual Performance Hub at the Management Level

Visual Performance Hub at the Team Level

ROUTINE BEHAVIORS

The Art of Facilitation

Target Setting

Making Robust Improvements

Applying the Right Medicine

Holding the Gains

Virtual Performance Hubs

The Pitfalls

IMPLEMENTATION AND ENGAGEMENT AIDS

Useful Icebreakers and Flips

How to Use the Accompanying CD

About the Author

Index

About the Author

Marc Roberts, MSc, is a global business excellence consultant with more than fifteen years’ experience in applying Lean principles across a broad range of business sectors, in both transactional and manufacturing environments. He is a specialist at Lean transformations and startups for large multi-location/plant companies. He has a master’s degree in engineering and manufacturing management and is a trained continuous improvement coach.

Marc was initially trained by Toyota through its Supplier Development Program. Since his early days as an engineer, he has held senior management positions and lead Lean transformations across several large-scale operations, from steel making to insurance and banking.

Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
BUS030000
BUSINESS & ECONOMICS / Human Resources & Personnel Management
BUS053000
BUSINESS & ECONOMICS / Quality Control