This important new text demonstrates a step-by-step approach to understanding and improving performance management in healthcare organizations. It discusses the relevance of performance management to disease management and the professional development of the discipline, debates topical issues inherent in healthcare performance management, and includes case histories to assist in improving healthcare processes by making optimal use of tools and theories. It also investigates the application of the principles of the learning organization, performance management, and the theory and practice of quality management.
Factors considered include:
Combining case histories and examples with crucial theoretical framework, this book is invaluable reading for students of healthcare management, and all healthcare managers who strive to attain better care results.
Part 1: Background and Principles of Performance Management 1. General Introduction 2. The Learning Organisation in the Healthcare Sector 3. Principles of Performance Management Part 2: Development of Performance Management in Healthcare 4. Setting the Stage 5. The Core of the System: Multidisciplinary Teams 6. Process Description and Guarantees 7. Performance Indicators 8. Patient Variables 9. Criteria and Benchmarks 10. Feedback and Presentation 11. Analysis and Improvement Part 3: Performance Management and Society 12. Disease Management 13. Performance Management and the Development of the Discipline 14. Performance Management and Stakeholders Part 4: Case Histories
Routledge Health Management is a comprehensive and well-balanced series of textbooks on core management topics, specifically oriented towards the health care field. In almost all Western countries health care is in a state of radical reorientation. This series aims to answer the important contemporary questions such as:
Written by experts in the field each book focuses on a different aspect of healthcare management, including information systems, patient flow systems, human resource management, change management and healthcare evaluation.