Performance Through Learning: 1st Edition (Paperback) book cover

Performance Through Learning

1st Edition

By Kurt April, Nick Milton, Ph.D., Carol Gorelick


432 pages

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Paperback: 9780750675826
pub: 2004-04-27
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pub: 2012-06-25
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Performance Through Learning is a practical guide to the key issues surrounding knowledge management from a human resource perspective and provides incisive insights into developing a strategy linked to organizational learning. The authors present a framework and model that practitioners within organizations can adapt to increase performance through learning using knowledge management tools. The book is divided into two parts and includes:

*An overview of theory
*Case studies and practitioner stories from a range of KM initiatives
*Tools and techniques for implementing an effective KM strategy.

Written by a respected international author team, the book provides an understanding of the theory that supports knowledge management in the current business environment. Drawing upon real-life examples across a variety of organizational settings, from large global financial and professional services firms, to multinational oil and mining companies, to a small charity in the voluntary sector

Table of Contents

Foreword; Preface; Acknowledgments; Part I: Overview; The Knowledge Management Mandate: Performance through learning;A framework for performance; Going Deeper: Elements of Knowledge for Action to produce results;Putting theory into practice: Sensemaking levers create a culture for learning; Putting theory into practice: Structuring levers that support learning actions; The bottom-line: Measuring knowledge management initiatives; Part 2: Case studies; British Petroleum's KM Journey: A decade of change; KM in the Aid & Development Sector: A case study in implementation at Tearfund; KM in Business Performance at BP Well engineering; Implementing KM within DeBeers; Knowledge Fuel of fighting fires: Knowledge Capture at Ukuvuka, a Government, Business & Community Partnership; Where did we start? Building our own Knowledge Park at Old Mutual;Generating capabilities in communities of practice: The Clarica story;Building a membership firm through Practice communities at Arthur Andersen; Piloting KM: Lessons learned from the small-scale approach to design & implementationat educational testing services; KM at Shell: Innovation and Integration; Assessing Readiness to successfully implement at KM strategy:Back to basics at Debswana; Appendix I,II,III

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Human Resources & Personnel Management