An easy-to-read and highly informative book on an extremely important subject.Provides a road map for establishing a system for the identification and elimination of poor-quality costs.Gives management at all levels an important tool for maximization of profit eliminating the concept of optimum operating quality-cost point.
1. Why Poor-Quality Cost? 2. Understanding Direct Poor-Quality Cost 3. Direct Poor-Quality-Cost Curves 4. Direct Poor-Quality-Cost Analysis 5. Starting a Poor-Quality-Cost System 6. White-Collar Poor-Quality Costs 7. Indirect Poor-Quality Cost 8. Advantages of a Poor-Quality-Cost System