1st Edition

Positive Working Relationships
Revised Edition





ISBN 9780080554822
Published January 28, 2009 by Routledge
120 Pages

USD $54.95

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Book Description

This book explores the skills of communication and assertive behaviour and how they enable openness and honesty to be brought into a relationship. It looks at how to develop better working relationships by applying these skills in three specific areas: negotiations, meetings and conflict management.

Table of Contents

Communicate to connect; Behave assertively; Make meetings productive; Negotiate win-win solutions; Recognise and manage conflict; References.

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Reviews

'You found it - what a find! A practical resource packed with all the relevant theory and suggested activities to support your professional development. An essential resource to have at your fingertips, jump in and enjoy.' - Russell Jeans, Learning and Development Manager, NTL

'All the essential concepts are here, presented in an easily digestible format with lots of up to date case studies and references - but, most importantly, with plenty of thought provoking activities and self-diagnostic exercises to make the learning personal and transferable.' - Peter Manning, Head of Training & Development, News International