Practical Human Resources for Public Managers: A Case Study Approach, 1st Edition (e-Book) book cover

Practical Human Resources for Public Managers

A Case Study Approach, 1st Edition

By Nicolas A. Valcik, Teodoro J. Benavides


219 pages | 5 B/W Illus.

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pub: 2011-08-24
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Employers face a myriad of issues when hiring: how to recruit, whom to select, how to interview, Equal Employment Opportunity policies, fair salary offerings, health issues, performance evaluations, behavior/disciplinary actions, turnover, and the list goes on and on. Practical Human Resources Management for Public Managers: A Case Study Approach provides insight into human resource trends and demonstrates how complex situations can be successfully managed by public sector practitioners. The authors take us step by step into the "real world" with examples of historical events that compare "What Happened" with "What Could Have Happened" as well as suggested readings for more in-depth analysis and important points to remember.

Exploring the space between theory and what actually occurs in the world, this book supplies instructional case studies based upon actual events. The authors introduce key human resources issues with clear, concise language and provide techniques to address these issues in a real-world setting. The case studies cover legal and liability issues, recruiting and hiring, employee performance, reward and discipline issues, retention, termination, workplace violence, mentorship, motivation, and managing through transitions.

The authors bring know-how from a wide array of working environments, including teaching and administrative experience in public universities and management in municipalities of various population sizes from a few thousand to more than a million. They have also worked in a variety of capacities within these organizations, which allow them to see different perspectives on how different departments handle similar situations. They use their from-the-trenches knowledge to explore pragmatic ways to deal with human resource issues in public sector workplaces.

Table of Contents



Legal Framework

Equal Employment Opportunity

Americans with Disabilities Act

Family Medical Leave Act

Fair Labor Standards Act

Sexual Harassment Issues

Case Study: EEO Issue

Recruiting Organization Employees

Case Study 1: Rebuilding an Organization

Case Study 2: Hiring and Recruitment Strategies

Selection of Employees in the Hiring Process

What does the Process Entail?

Position Differences

Hiring Process

Case Study: City of Badlands


Performance Evaluations for employees

Case Study 1: Performance and Skills Not as Advertised

Case Study 2: Handling a Mid-Manager

Case Study 3: Work Not Completed

Rewarding and Disciplining Employees

Case Study 1: Disaster at a Municipality

Case Study 2: Supervision over Difficult Co-Workers

Case Study 3: Smoking Policy

Case Study 4: Contending with Employee Reliability

Retaining and Dismissing Employees

Case Study 1: Reinstatement Issue

Case Study 2: Civil Service Employee Termination

Case Study 3: Violation of City Policy

Case Study 4: Terminated Employee Wreaks Vengeance


Violence in the Workplace, Hostile Work Environment and Contending with Mentally Ill Employees

Case Study 1: Dealing with an Unsafe Work Environment

Case Study 2: An Employee Gets Aggressive with Co-Worker

Case Study 3: Threatened Employees

Mentoring Employees in the Workplace

Case Study 1: How to Know When you are doing it Right

Case Study 2: Strategic Planning and Goal-setting with a Productive Purpose

About the Authors

Dr. Valcik received his Ph.D. in Public Affairs from The University of Texas at Dallas in 2005. He has written municipal risk management policies for the City of McKinney, worked as a university recruiting analyst for Nortel Networks, and taught undergraduate and graduate level courses in human resource management for the Public Affairs program at The University of Texas at Dallas program since 2007. Dr. Valcik has worked as an administrator for The University of Texas at Dallas since 1997 and currently (2011) holds the position of Associate Director at the Office of Strategic Planning and Analysis.

Ted Benavides currently serves as a faculty member for the University of Texas at Dallas (UTD) in the School of Economic, Political and Policy Sciences' Public Affairs Program. He has worked for the Fire Department of the City of Fort Worth, Texas where he was responsible for the administrative and budget matters. He also served as the City Manager of Denton, Texas where he supervised over a thousand employees. He worked for the City of Dallas, Texas for twenty-four years. He held a variety of professional and managerial positions which included budget analyst, capital budget administrator, assistant budget director, director in the Office of Budget and Research, assistant director of health and human services, assistant city manager and the city manager from 1998 to 2004.

About the Series

ASPA Series in Public Administration and Public Policy

Founded in 1939, the American Society for Public Administration (ASPA) is the premier professional organization for public administration, dedicated to advancing its art, science, teaching and practice. The ASPA book series provides expert information on a range of public administration issues, each authored by a leader in the field. Series Editor David Rosenbloom is Distinguished Professor of Public Administration in the School of Public Affairs at American University, USA.

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