Preventing and Managing Violence in Organizations
Workplace Violence, Targeted Violence, and Active Shooters
Organizations of all types and sizes, whether they are a business, educational institution, healthcare provider, or house-of-worship, need to plan for the possibility of violent acts that may impact its people, assets, and activities. Preventing and Managing Violence in Organizations: Workplace Violence, Targeted Violence, and Active Shooters provides a comprehensive approach to addressing workplace violence, active shooter and assailant events, and other forms of targeted violence. The book takes a unique perspective that the prevention and management of violence in an organization is a risk and business management issue, rather than a siloed security issue. As such, the book’s objective is to help organizations develop a program for preventing and managing violence that can be integrated into their day-to-day overall business management approach.
The main theme of the book is that any program to prevent and manage violence in an organization needs to be an inclusive process: where everyone in the organization is viewed as a risk maker and risk taker, and therefore, a risk manager. The emphasis is on building a risk and security awareness culture in the organization so that everyone throughout the organization is aware and part of the solution. The book recognizes that many, if not most, organizations do not have a dedicated chief security officer to oversee the prevention and management of violence. It also recognizes that many resource allocation decisions are made by business managers, not the security manager.
While other books approach this issue from a security perspective, this book takes the perspective that providing a safe and secure environment within the organization, and protecting its people, assets, and activities, is a business management imperative. Therefore, the book emphasizes the need to promote a risk and security awareness culture that is integrated into the organization's system of management and all its activities and functions. The "Introduction" section of the book includes a brief description of violence in organizations and the imperative for integrating the prevention and management of violence into the organization’s overall business management strategy. The "Framework" section helps business, human resource, risk, security, and safety managers build a programmatic framework to support prevention and management of violence in all the organizations activities. The "Tactics and Control Measures" section provides tactical and operational advice and tools on methods to prevent, respond to, and recover from potentially violent events. For organizations that have adopted an ISO, Robust Process Improvement, or Six-Sigma management systems approach, they will immediately recognize that the elements described in the framework can be integrated seamlessly into their overall management system approach.
Preventing and Managing Violence in Organizations illustrates a systems approach for preventing and managing violence in organizations that can also be used for managing other types of operational risks. Security managers will find the book useful for integrating security in the organization’s day-to-day activities—as an integral part of these activities—rather than an add-on activity. Security professionals will be able to present their program from a business and risk management perspective.
Table of Contents
Part 1. Introduction 1. Introduction 2. Understanding Your Risk Environment 3. Program Planning Process 4. Getting Started: Initial Information Gathering – Gap Analysis Part 2. Building the Framework 5. Building the Framework – Key Elements 6. Building the Framework – Plan/Assess 7. Building the Framework – Implementation and Operational Controls 8. Building the Framework – Checking and Evaluation 9. Building the Framework – Review and Improvement Part 3. Tactics and Control Measures 10. Policy Statement 11. Teams, Roles, Responsibilities, and Authorities 12. Risk and Threat Assessment 13. Indicators and Information 14. Communications 15. Exercises and Drills 6 Incident Prevention and Management 17. Active Shooter – Things You Need to Know (Example of Active Shooter Flyer) Part 4. Closure 18. Closing Thoughts 19. Bibliography of Additional Materials
Dr. Marc H. Siegel is President and CEO of M Siegel Associates LLC and Director of Global Security and Resilience Projects, Homeland Security Graduate Program at San Diego State University, USA. He served as the Commissioner heading the ASIS International Global Standards Initiative developing international and national risk management, resilience, security, and supply chain standards. He is an internationally recognized Certified Lead Auditor, Trainer and Skills Assessor for risk, resilience, and security management. At San Diego State University, Dr. Siegel pioneered the concept of applying a systems approach to risk, resilience, and security management for organizations and their supply chains. He works with several multinational companies on supply chain risk management. Dr. Siegel chaired the technical committees and working groups for the series of ANSI standards developed for private security service providers to demonstrate accountability to business and risk management requirements while meeting legal obligations and respecting human rights. Dr. Siegel served as Chairman of ISO/PC284 developing standards for private security service providers. He is co-author of Organizational Resilience: Managing Risks of Disruptive Events – A Practitioner’s Guide, by James Leflar and Marc Siegel, CRC Press, 2013.