Process Improvement and CMMI® for Systems and Software: 1st Edition (Hardback) book cover

Process Improvement and CMMI® for Systems and Software

1st Edition

By Ron S. Kenett, Emanuel Baker

Auerbach Publications

435 pages | 93 B/W Illus.

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Hardback: 9781420060508
pub: 2010-03-09
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Process Improvement and CMMI® for Systems and Software provides a workable approach for achieving cost-effective process improvements for systems and software. Focusing on planning, implementation, and management in system and software processes, it supplies a brief overview of basic strategic planning models and covers fundamental concepts and approaches for system and software measurement, testing, and improvements.

The book represents the significant cumulative experience of the authors who were among the first to introduce quality management to the software development processes. It introduces CMMI® and various other software and systems process models. It also provides readers with an easy-to-follow methodology for evaluating the status of development and maintenance processes and for determining the return on investment for process improvements.

The authors examine beta testing and various testing and usability programs. They highlight examples of useful metrics for monitoring process improvement projects and explain how to establish baselines against which to measure achieved improvements. Divided into four parts, this practical resource covers:

  • Strategy and basics of quality and process improvement
  • Assessment and measurement in systems and software
  • Improvements and testing of systems and software
  • Managing and reporting data

The text concludes with a realistic case study that illustrates how the process improvement effort is structured and brings together the methods, tools, and techniques discussed. Spelling out how to lay out a reasoned plan for process improvement, this book supplies readers with concrete action plans for setting up process improvement initiatives that are effective, efficient, and sustainable.

Table of Contents


The Strategic Role of Systems and Software Quality

Basic Strategic Planning

Strategic Planning Models

Elements of System and Software Quality

Deployment of Strategic Quality Goals

Strategic Maps and Balanced Scorecards

Basic Elements of Continuous Process Improvement

Continuous Improvement Infrastructures

Process Improvement Projects and Measurement Programs

Six Sigma (DMAIC and DFSS Methodology)

Enterprise Knowledge Development (EKD)

Organizational Patterns


CMMI, People CMM, Personal and Team Software Process, eSCM, ITIL, and ISO Standards

Capability Maturity Model Integration (CMMI)

People CMM

Personal and Team Software Process

eSourcing Capability Model (eSCM)

Information Technology Infrastructure Library® (ITIL®)

ISO Standards and Models

System and Software Measurement Programs

Defining Measures for Process Control and Improvement

Effectiveness of Process Measurement Programs

Measurement Programs Implementation Steps

Case Studies

Measurement Program Case Studies

Beneficial Measurement Examples

Measurement and the CMMI High Maturity Practices


System and Software Development Process Improvement

Implementing System and Software Process Improvement

Managing Improvement Projects

Roles and Responsibilities and Specifying Mission Statements

Criteria for Team Composition

Launching Improvement Teams

Managing Improvement Teams

After Action Reviews

System and Software Testing Strategies

Designing a Test Strategy

Implementing a Test Strategy

Software Cybernetics

Test Strategy Results

Assessing Testing Effectiveness and Efficiency

Software Reliability Models

Appendix: Software Reliability Models

6A1. Markov Models

6A2. NHPP Models

6A.3 Bayesian Models

6A.4 Estimation for Model Parameters and Semi Parametric Control

System and Software Beta and Usability Programs

Planning Beta Programs

Beta Test Data Collection and Analysis

Beta Test Risk and Usability Analysis

Usability Analysis

Determining Readiness Success Criteria

Managing Readiness Reviews


Data Reporting and Analysis

Designing a Data Reporting System

Operating a Data Reporting System

Analyzing Data

Reporting on Findings and Consequences

Field Data Reporting

Systems Development Management Dashboards and Decision Making

Introduction to SDMD

A Systems Development Management Dashboard Case Study

Additional Metrics at the PMO Level

Risk Management and Optimizing Decisions with Data

A Case Study: The Journey of Systems Inc. to CMMI Level 5

Background of System Inc.

The Systems Inc. appraisal

Strategic Planning for Process Improvement


Each chapter begins with a "Synopsis" and concludes with a "Summary"

About the Authors

Ron S. Kenett, PhD is CEO and senior partner of KPA Ltd., an international management consulting firm, research professor at the University of Torino, Torino, Italy and international research professor, Gerstein Fisher Center for Finance and Risk Engineering, NYU Poly, NY, USA. He has more than 25 years of experience in restructuring and improving the competitive position of organizations by integrating statistical methods, process improvements, supporting technologies, and modern quality management systems. For ten years he served as Director of Statistical Methods for Tadiran Telecommunications Corporation and, previously, as researcher at Bell Laboratories in New Jersey. His 150 publications are on topics in industrial statistics, software quality, and quality management.

Ron is co-author of four books including Modern Industrial Statistics: Design and Control of Quality and Reliability (with S. Zacks), Duxbury Press, 1998, Chinese edition, 2004 and Software Process Quality: Management and Control (with E. Baker), Marcel Dekker Inc., 1999, which is based on a course he taught at Tel Aviv University School of Engineering. He is editor in chief of the Encyclopedia of Statistics in Quality and Reliability (Wiley, 2007) and of the international journal Quality Technology and Quantitative Management. He is past president of ENBIS, the European Network for Business and Industrial Statistics and has been a consultant for hp, EDS, SanDisk, National Semiconductors, Cisco, Intel and Motorola. Professor Kenett’s PhD is in mathematics from the Weizmann Institute of Science, Rehovot, Israel, and a BSc in mathematics with first class honors from Imperial College, London University.

Emanuel R. Baker, PhD is a principal owner of Process Strategies, Inc., an internationally recognized software and systems engineering consulting firm based in Los Angeles, CA and Walpole, ME. He and Dr. Ron Kenett are co-authors of the book, Software Process Quality: Management and Control, published by Marcel Dekker, Inc. in 1999. He has written numerous papers and other publications on the topics of process improvement and software quality. Dr. Baker is an SEIcertified High Maturity Lead Appraiser for the SCAMPI appraisal methodologies for the CMMI-DEV, CMMI-SVC, and CMMI-ACQ models, and instructor for the SEI’s Introduction to the CMMI-DEV and CMMI-ACQ supplement courses.

He has held a number of management positions and was manager of the Product Assurance Department of Logicon’s Strategic and Information Systems Division. In that capacity, along with his duties of managing the department, he had responsibility for the contract to develop the former DoD software quality standard, DoD-TD-168. His current interest is to help organizations in implementing process improvement and assisting them in their implementation of the CMMI.

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
COMPUTERS / Information Technology
COMPUTERS / Software Development & Engineering / General
TECHNOLOGY & ENGINEERING / Engineering (General)