Process Mastering: How to Establish and Document the Best Known Way to Do a Job, 1st Edition (Paperback) book cover

Process Mastering

How to Establish and Document the Best Known Way to Do a Job, 1st Edition

By Paul Harsin, Ray W. Wilson

Productivity Press

168 pages

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pub: 1998-01-01
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The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers.

Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn:

  • Identify and gain control of your organization's key processes.
  • Get the right people involved.
  • Establish boundaries and measures.
  • Use the process master to support ISO and HACCP compliance

Process Mastering contains two fully completed sample Process Masters as well as numerous improvement examples. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart.

Table of Contents



Chapter 1: Laying the Foundation: The Aim of This Book

Chapter 2: The Best Known Way

Chapter 3: Management's Role

Chapter 4: Tricks, Traps, and Alligators

Chapter 5: Stories, Measurements, and Examples

Chapter 6: Special Applications of Process Mastering

Chapter 7: Closing Words

Appendix A: Process Mastering Forms

Appendix B: Process Mastering Checklists

Appendix C: Measures


Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control