The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers.
Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn:
Process Mastering contains two fully completed sample Process Masters as well as numerous improvement examples. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart.
Chapter 1: Laying the Foundation: The Aim of This Book
Chapter 2: The Best Known Way
Chapter 3: Management's Role
Chapter 4: Tricks, Traps, and Alligators
Chapter 5: Stories, Measurements, and Examples
Chapter 6: Special Applications of Process Mastering
Chapter 7: Closing Words
Appendix A: Process Mastering Forms
Appendix B: Process Mastering Checklists
Appendix C: Measures