Covering product warranties, this work offers comprehensive examinations of fundamental concepts and furnishes detailed, immediately applicable results. It sets out to bridge the gap between theory and practice, and integrates the research of various disciplines that study warranty, illustrating all basic consumer warranty options.
Part 1 Introduction: warranties - concepts and classification; historical perspective on warranty; a framework for the study of warranty. Part 2 Warranty and law: warranty legislation; warranty and the courts. Part 3 Mathematical and statistical techniques for analysis of warranty: modelling for the study of warranties; mathematical techniques for warranty analysis; statistical techniques for warranty cost analysis; statistical analysis of warranty claims data. Part 4 Warranty cost models: the basic free-replacement warranty and related rebate warranties; the basic pro-rata warranty; combination warranties; two-dimensional free-replacement warranties; two-dimensional pro-rata and combination warranties. Part 5 Warranty and the marketplace: the role of warranty in marketing; warranty and consumer behaviour - product choice; warranty and consumer behaviours - warranty execution; extended warranties; warranty and product distribution. Part 6 Warranty and engineering: warranty and design; warranty analysis for complex systems; warranty and manufacturing. Part 7 Warranty and society: the economic theory of warranties; financial accounting and reporting for warranties; warranties and public policy. Part 8 Warranty and management: cost management planning and control for product quality and warranties; warranties as a contingent claim; forecasting warranty claims; warranty bibliography.