The revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.
This book sheds new light on Japanese management and its social consequences. Since the collapse of the Japanese bubble economy, the once acclaimed Japanese-style management has been under serious criticism both inside and outside Japan, but this is not a new phenomenon: over the last 50 years, evaluation of Japan and Japanese management has fluctuated widely between extreme affirmation and extreme negation. This study is unique because it is a longitudinal analysis that covers 35 years it uses firsthand information from managers in major Japanese corporations; and by involving several of these managers in the research process the views of actual practitioners are made available.