Project Management Lessons Learned: A Continuous Process Improvement Framework, 1st Edition (Hardback) book cover

Project Management Lessons Learned

A Continuous Process Improvement Framework, 1st Edition

By Mel Bost

Auerbach Publications

207 pages | 20 B/W Illus.

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Hardback: 9781498747776
pub: 2018-06-18
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Description

"Readers can benefit from the expertise of Mel Bost as both a project manager and a PMO practitioner. Kudos to him for bringing us this valuable perspective on lessons learned." —Mark Price Perry, Founder, BOT International and author of Business Driven Project Portfolio Management

"Every project —by definition —produces a valuable outcome, whether it be a bridge, an app, or a new service.  But what author Mel Bost points out so well in this book, is that projects also yield something perhaps even more valuable: lessons learned, enabling an enterprise to execute projects sustainably better, with sustained benefits realization.  With a flair for storytelling, Bost uses case studies, templates, and examples from his vast and varied PM and PMO experience to make this book a valuable read for any project manager who wants to consistently master the art and science of project management." —Rich Maltzman, co-author of the Cleland Award-Winning Green Project Management as well as Bridging the PM Competency Gap

Project Management Lessons Learned: A Continuous Process Improvement Framework is intended for project managers, PMO professionals, and students of project management who wish to apply performance-based feedback to their process and project improvements. This feedback is the basis for modern process control theory, which is playing a greater and greater role in process design. Readers can apply the Process Feedback Framework, as well as lesson learned from the book’s case studies, to meet challenges that arise now and in the future.

Special focus is given to technology development in projects and sustainability implications of process design. The book emphasizes rationale for a robust project risk management program which capitalizes on lessons learned. PMO leaders can use the organizational dynamics and systems archetypes applications presented in the book to define project policy standards and procedures to align PMO behaviors with performance objectives.

as both a project manager and a PMO practitioner. Kudos to him for bringing us this valuable perspective on lessons learned." —Mark Price Perry, Founder, BOT International and author of Business Driven Project Portfolio Management

"Every project —by definition —produces a valuable outcome, whether it be a bridge, an app, or a new service.  But what author Mel Bost points out so well in this book, is that projects also yield something perhaps even more valuable: lessons learned, enabling an enterprise to execute projects sustainably better, with sustained benefits realization.  With a flair for storytelling, Bost uses case studies, templates, and examples from his vast and varied PM and PMO experience to make this book a valuable read for any project manager who wants to consistently master the art and science of project management." —Rich Maltzman, co-author of the Cleland Award-Winning Green Project Management as well as Bridging the PM Competency Gap

Project Management Lessons Learned: A Continuous Process Improvement Framework is intended for project managers, PMO professionals, and students of project management who wish to apply performance-based feedback to their process and project improvements. This feedback is the basis for modern process control theory, which is playing a greater and greater role in process design. Readers can apply the Process Feedback Framework, as well as lesson learned from the book’s case studies, to meet challenges that arise now and in the future.

Special focus is given to technology development in projects and sustainability implications of process design. The book emphasizes rationale for a robust project risk management program which capitalizes on lessons learned. PMO leaders can use the organizational dynamics and systems archetypes applications presented in the book to define project policy standards and procedures to align PMO behaviors with performance objectives.

Table of Contents

1. Introduction to Processes and Projects as Key Facilitators of Modern Life

2. Understanding and Empowering the Program Management Office (PMO) and Its Influence on Project Lessons Learned

3. What Do I Do If My PMO Can’t Execute?

4. Avoiding Disruption of the PMO by Accidental Adversaries

5. Identifying and Applying Lessons Learned

6. What Is "Leverage" and How Can Project Managers Use It to Their Advantage?

7. The Importance of Reflection and Changing Attitudes in Lessons Learned

8. The Best Time to Document Project Lessons Learned

9. The Actual Cost to Your PMO for Not Capturing and Sharing Project Lessons Learned

10. Applying Project Lessons Learned as a Best Practice for Your Organization

11. Understanding and Using the New Project Framework

12. Recognizing and Using Different Perspectives

13. Dilemmas and Choices Faced by Project Managers

14. Identifying Valuable Candidates for Project Lessons Learned

15. Using the Project Framework to the Benefit of Enterprise Risk Management

16. The Tremendous Impact of Role Models on Project Management Leadership

17. Facilitating a Closer Connection: Lessons Learned, Risk Management, and Knowledge Management

18. Using the Project Framework to Facilitate Technology Development in Projects

19. Using Facilitation and Reframing toward Project Process Improvement

20. Avoiding Traps Where Structure Influences Behavior

21. Lessons Learned from the Application of Organizational Dynamics to the Business Continuation and Emergency Response Environment

22. The Sustainability Imperative

23. Conclusions

24. Summary

Appendix 1. Project Lessons Learned Template

Appendix 2. A Layman’s Guide to Reinforcing and Balancing Loop Behavior and the Resulting Systems Archetypes

Appendix. 3 Systems Thinking and Organizational Dynamics Example—Teen Drivers

Appendix 4. Project Lessons Learned from the Panama Canal Experiences

Appendix 5. Capability Maturity Model Background and Levels of Maturity

Appendix 6. Research as a Major Process

Appendix 7. Scenarios Where Lessons Learned Can Positively Impact Performance and Outcomes

Epilogue

Glossary

References

About the Author

Mel Bost is a project management consultant specializing in project lessons learned and best practices. He is currently teaching "project management for research" to digital humanities research students at Arizona State University.

Previously he was a PMO Practice Leader with BOT International. He has conducted lessons learned training in Dubai and in Panama for the Canal Expansion Project.

For over 35 years, Mr. Bost managed major projects for companies Ford Motor Company, Atlantic Richfield (ARCO), UNOCAL, and ConocoPhillips.

Mr. Bost completed his BS Physics/MS Engineering degrees at Georgia Tech and his MS Engineering Science and MBA degrees at The University of Michigan, Ann Arbor.

Subject Categories

BISAC Subject Codes/Headings:
BUS101000
BUSINESS & ECONOMICS / Project Management
COM032000
COMPUTERS / Information Technology
TEC009000
TECHNOLOGY & ENGINEERING / Engineering (General)