Project Management Lessons Learned : A Continuous Process Improvement Framework book cover
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Project Management Lessons Learned
A Continuous Process Improvement Framework




ISBN 9781498747776
Published June 18, 2018 by Auerbach Publications
235 Pages 20 B/W Illustrations

 
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Book Description

"Readers can benefit from the expertise of Mel Bost as both a project manager and a PMO practitioner. Kudos to him for bringing us this valuable perspective on lessons learned." —Mark Price Perry, Founder, BOT International and author of Business Driven Project Portfolio Management

"Every project —by definition —produces a valuable outcome, whether it be a bridge, an app, or a new service.  But what author Mel Bost points out so well in this book, is that projects also yield something perhaps even more valuable: lessons learned, enabling an enterprise to execute projects sustainably better, with sustained benefits realization.  With a flair for storytelling, Bost uses case studies, templates, and examples from his vast and varied PM and PMO experience to make this book a valuable read for any project manager who wants to consistently master the art and science of project management." —Rich Maltzman, co-author of the Cleland Award-Winning Green Project Management as well as Bridging the PM Competency Gap

Project Management Lessons Learned: A Continuous Process Improvement Framework is intended for project managers, PMO professionals, and students of project management who wish to apply performance-based feedback to their process and project improvements. This feedback is the basis for modern process control theory, which is playing a greater and greater role in process design. Readers can apply the Process Feedback Framework, as well as lesson learned from the book’s case studies, to meet challenges that arise now and in the future.

Special focus is given to technology development in projects and sustainability implications of process design. The book emphasizes rationale for a robust project risk management program which capitalizes on lessons learned. PMO leaders can use the organizational dynamics and systems archetypes applications presented in the book to define project policy standards and procedures to align PMO behaviors with performance objectives.

as both a project manager and a PMO practitioner. Kudos to him for bringing us this valuable perspective on lessons learned." —Mark Price Perry, Founder, BOT International and author of Business Driven Project Portfolio Management

"Every project —by definition —produces a valuable outcome, whether it be a bridge, an app, or a new service.  But what author Mel Bost points out so well in this book, is that projects also yield something perhaps even more valuable: lessons learned, enabling an enterprise to execute projects sustainably better, with sustained benefits realization.  With a flair for storytelling, Bost uses case studies, templates, and examples from his vast and varied PM and PMO experience to make this book a valuable read for any project manager who wants to consistently master the art and science of project management." —Rich Maltzman, co-author of the Cleland Award-Winning Green Project Management as well as Bridging the PM Competency Gap

Project Management Lessons Learned: A Continuous Process Improvement Framework is intended for project managers, PMO professionals, and students of project management who wish to apply performance-based feedback to their process and project improvements. This feedback is the basis for modern process control theory, which is playing a greater and greater role in process design. Readers can apply the Process Feedback Framework, as well as lesson learned from the book’s case studies, to meet challenges that arise now and in the future.

Special focus is given to technology development in projects and sustainability implications of process design. The book emphasizes rationale for a robust project risk management program which capitalizes on lessons learned. PMO leaders can use the organizational dynamics and systems archetypes applications presented in the book to define project policy standards and procedures to align PMO behaviors with performance objectives.

Table of Contents

1. Introduction to Processes and Projects as Key Facilitators of Modern Life
2. Understanding and Empowering the Program Management Office (PMO) and Its Influence on Project Lessons Learned
3. What Do I Do If My PMO Can’t Execute?
4. Avoiding Disruption of the PMO by Accidental Adversaries
5. Identifying and Applying Lessons Learned
6. What Is "Leverage" and How Can Project Managers Use It to Their Advantage?
7. The Importance of Reflection and Changing Attitudes in Lessons Learned
8. The Best Time to Document Project Lessons Learned
9. The Actual Cost to Your PMO for Not Capturing and Sharing Project Lessons Learned
10. Applying Project Lessons Learned as a Best Practice for Your Organization
11. Understanding and Using the New Project Framework
12. Recognizing and Using Different Perspectives
13. Dilemmas and Choices Faced by Project Managers
14. Identifying Valuable Candidates for Project Lessons Learned
15. Using the Project Framework to the Benefit of Enterprise Risk Management
16. The Tremendous Impact of Role Models on Project Management Leadership
17. Facilitating a Closer Connection: Lessons Learned, Risk Management, and Knowledge Management
18. Using the Project Framework to Facilitate Technology Development in Projects
19. Using Facilitation and Reframing toward Project Process Improvement
20. Avoiding Traps Where Structure Influences Behavior
21. Lessons Learned from the Application of Organizational Dynamics to the Business Continuation and Emergency Response Environment
22. The Sustainability Imperative
23. Conclusions
24. Summary
Appendix 1. Project Lessons Learned Template
Appendix 2. A Layman’s Guide to Reinforcing and Balancing Loop Behavior and the Resulting Systems Archetypes
Appendix. 3 Systems Thinking and Organizational Dynamics Example—Teen Drivers
Appendix 4. Project Lessons Learned from the Panama Canal Experiences
Appendix 5. Capability Maturity Model Background and Levels of Maturity
Appendix 6. Research as a Major Process
Appendix 7. Scenarios Where Lessons Learned Can Positively Impact Performance and Outcomes
Epilogue
Glossary
References

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Author(s)

Biography

Mel Bost is a project management consultant specializing in project lessons learned and best practices.  He is currently teaching "project management for research" to digital humanities research students at Arizona State University.

Previously he was a PMO Practice Leader with BOT International. He has conducted lessons learned training in Dubai and in Panama for the Canal Expansion Project.

For over 35 years, Mr. Bost managed major projects for companies Ford Motor Company, Atlantic Richfield (ARCO), UNOCAL, and ConocoPhillips.

Mr. Bost completed his BS Physics/MS Engineering degrees at Georgia Tech and his MS Engineering Science and MBA degrees at The University of Michigan, Ann Arbor.