Project Management Maturity Model: 3rd Edition (Hardback) book cover

Project Management Maturity Model

3rd Edition

By J. Kent Crawford

Auerbach Publications

247 pages | 9 B/W Illus.

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pub: 2014-10-29
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Description

Following in the tradition of its bestselling predecessors, Project Management Maturity Model, Third Edition provides a roadmap for improving project success and boosting organizational performance. This edition presents new and revised material based on the Project Management Institute’s (PMI’s) A Guide to the Project Management Body of Knowledge, Fifth Edition (PMBOK® Guide). Chapters are based on the 10 knowledge areas specified in PMI’s standard.

A cornerstone of the author’s organization, PM Solutions, has been the Project Management Maturity Model (PMMMSM). This book fully describes the model to provide you with a comprehensive tool to improve your organization’s project management practices. The book covers the areas critical to organizational improvement, including the project management office, management oversight, and professional development. After reading this book, you will understand how to:

  • Determine the maturity of your organization’s project management processes and use that information to address business needs
  • Map a logical path to organization-wide process improvement
  • Set priorities for short-term process improvement
  • Assess the need for a project management office
  • Track progress against your project management improvement plan
  • Build and sustain a culture of project management excellence

The book provides you with a conceptual framework to optimize specific project management processes and boost the capabilities of your organization. It presents best practices for determining portfolio maturity, setting short-term priorities, improving portfolio management processes, and tracking progress. It also includes a checklist for assessing your organization’s project management maturity as well as an updated version of PM Solutions’ Project Portfolio Management Maturity Model.

Reviews

Praise for Its Bestselling Predecessor:

A comprehensive and well-thought-out model. The PMMMSM methodology will enable any organization to systematically and efficiently improve its project management capabilities.

—Donald J. McGillen, CIO Institute, Carnegie Mellon University

Table of Contents

Describing Project Management Maturity

Project Management Maturity Model

Model Description

Key Attributes of Knowledge Areas

Levels of Project Management Maturity

General Component Description

Three Special Interest Components

Five Levels of Maturity

Why SEI CMMs Serve as Standards

Notes on Measuring against the Five Levels

Assessing Your Level

Maturing to Level 3 and Beyond

Attaining Level 4 Maturity

Attaining Level 5 Maturity

Conclusion

Definitions of Maturity Levels

Level 1: Initial Process

Level 2: Structured Process and Standards

Level 3: Organizational Standards and Institutionalized Process

Level 4: Managed Process

Level 5: Optimizing Process.

Project Integration Management

Components

Special Interest Component: Project Management Office (PMO)

Level 1: Initial Process

Project Charter Development

Project Management Plan Development

Project Execution

Monitoring and Controlling Project Work

Integrated Change Control

Project or Phase Closure

Special Interest Component: The Project Management Office (PMO)

Level 2: Structured Process and Standards

Project Charter Development

Project Management Plan Development

Project Execution

Monitoring and Controlling Project Work

Integrated Change Control

Project or Phase Closure

Special Interest Component: Project Management Office (PMO)

Level 3: Organizational Standards and Institutionalized Process

Project Charter Development

Project Management Plan Development

Project Execution

Monitoring and Controlling Project Work

Integrated Change Control

Project or Phase Closure

Special Interest Component: Project Management Office (PMO)

Level 4: Managed Process

Project Charter Development

Project Management Plan Development

Project Execution

Monitoring and Controlling Project Work

Integrated Change Control

Project or Phase Closure

Special Interest Component: Project Management Office (PMO)

Level 5: Optimizing Process

Project Charter Development

Project Management Plan Development

Project Execution

Monitoring and Controlling Project Work

Integrated Change Control

Project or Phase Closure

Special Interest Component: Project Management Office (PMO)

Scope Management

Components

Scope Management Planning

Requirements Collection

Scope Definition

Work Breakdown Structure

Scope Validation

Scope Change Control

Level 1: Initial Process

Scope Management Planning

Requirements Collection

Scope Definition

Work Breakdown Structure

Scope Validation

Scope Change Control

Level 2: Structured Process and Standards

Scope Management Planning

Requirements Collection

Scope Validation

Work Breakdown Structure

Scope Validation

Scope Change Control

Level 3: Organizational Standards and Institutionalized Process

Scope Management Planning

Requirements Collection

Scope Definition

Work Breakdown Structure

Scope Validation

Scope Change Control

Level 4: Managed Process

Scope Management Planning

Requirements Collection

Scope Definition

Work Breakdown Structure

Scope Validation

Scope Change Control

Level 5: Optimizing Process

Scope Management Planning

Requirements Collection

Scope Definition

Work Breakdown Structure

Scope Validation

Scope Change Control

Time Management

Components

Time Management Planning

Activity Definition

Activity Sequencing

Activity Resource Estimation

Activity Duration Estimation

Schedule Development

Schedule Control

Schedule Integration

Level 1: Initial Process

Time Management Planning

Activity Definition

Activity Sequencing

Activity Resource Estimation

Activity Duration Estimation

Schedule Development

Schedule Control

Schedule Integration

Level 2: Structured Process and Standards

Time Management Planning

Activity Definition

Activity Sequencing

Activity Resource Estimation

Activity Duration Estimation

Schedule Development

Schedule Control

Schedule Integration

Level 3: Organizational Standards and Institutionalized Process

Time Management Planning

Activity Definition

Activity Sequencing

Activity Resource Estimation

Activity Duration Estimation

Schedule Development

Schedule Control

Schedule Integration

Level 4: Managed Process

Time Management Planning

Activity Definition

Activity Sequencing

Activity Resource Estimation

Activity Duration Estimation

Schedule Development

Schedule Control

Schedule Integration

Level 5: Optimizing Process

Time Management Planning

Activity Definition

Activity Duration Estimation

Schedule Development

Schedule Control

Schedule Integration

Cost Management

Components

Cost Management Planning

Cost Estimating

Budget Determination

Cost Control

Level 1: Initial Process

Cost Management Planning

Cost Estimating

Budget Determination

Cost Control

Level 2: Structured Process and Standards

Cost Management Planning

Cost Estimating

Budget Determination

Cost Control

Level 3: Organizational Standards and Institutionalized Process

Cost Management Planning

Cost Estimating

Budget Determination

Cost Control

Level 4: Managed Process

Cost Management Planning

Cost Estimating

Budget Determination

Cost Control

Level 5: Optimizing Process

Cost Management Planning

Cost Estimating

Budget Determination

Cost Control

Quality Management

Components

Quality Management Planning

Quality Assurance

Quality Control

Special Interest Component: Management Oversight

Level 1: Initial Process

Quality Management Planning

Quality Assurance

Quality Control

Special Interest Component: Management Oversight

Level 2: Structured Process and Standards

Quality Management Planning

Quality Assurance

Quality Control

Special Interest Component: Management Oversight

Level 3: Organizational Standards and Institutionalized Process

Quality Management Planning

Quality Assurance

Quality Control

Special Interest Component: Management Oversight

Level 4: Managed Process

Quality Management Planning

Quality Assurance

Quality Control

Special Interest Component: Management Oversight

Level 5: Optimizing Process

Quality Management Planning

Quality Assurance

Quality Control

Special Interest Component: Management Oversight

Human Resources Management

Components

Human Resources Management Planning

Project Team Acquisition

Project Team Development

Project Team Management

Special Interest Component: Professional Development Management

Level 1: Initial Process

Human Resources Management Planning

Project Team Acquisition

Project Team Development

Special Interest Component: Professional Development Management

Level 2: Structured Process and Standards

Human Resources Management Planning

Project Team Acquisition

Project Team Development

Special Interest Component: Professional Development Management

Level 3: Organizational Standards and Institutionalized Process

Human Resources Management Planning

Project Team Acquisition

Project Team Development

Special Interest Component: Professional Development Management

Level 4: Managed Process

Human Resources Management Planning

Project Team Acquisition

Project Team Development

Special Interest Component: Professional Development Management

Level 5: Optimizing Process

Human Resources Management Planning

Project Team Acquisition

Project Team Development

Special Interest Component: Professional Development Management

Communications Management

Components

Communications Management Planning

Communications Management (Information Distribution)

Communications Control

Issues Tracking and Management

Level 1: Initial Process

Plan Communications Management

Manage Communications

Control Communications

Issues Tracking and Management

Level 2: Structured Process and Standards

Plan Communications Management

Manage Communications

Control Communications

Issues Tracking and Management

Level 3: Organizational Standards and Institutionalized Process

Plan Communications Management

Manage Communications

Control Communications

Issues Tracking and Management

Level 4: Managed Process

Plan Communications Management

Manage Communications

Control Communications

Issues Tracking and Management

Level 5: Optimizing Process

Plan Communications Management

Manage Communications

Control Communications

Issues Tracking and Management

Risk Management

Components

Risk Management Planning

Risk Identification

Qualitative Risk Analysis

Quantitative Risk Analysis

Risk Response Planning

Risk Control

Risk Documentation

Level 1: Initial Process

Risk Management Planning

Risk Identification

Qualitative Risk Analysis

Quantitative Risk Analysis

Risk Response Planning

Risk Control

Risk Documentation

Level 2: Structured Process and Standards

Risk Management Planning

Risk Identification

Qualitative Risk Analysis

Quantitative Risk Analysis

Risk Response Planning

Risk Control

Risk Documentation

Level 3: Organizational Standards and Institutionalized Process

Risk Management Planning

Risk Identification

Qualitative Risk Analysis

Quantitative Risk Analysis

Risk Response Planning

Risk Control

Risk Documentation

Level 4: Managed Process

Risk Management Planning

Risk Identification

Qualitative Risk Analysis

Quantitative Risk Analysis

Risk Response Planning

Risk Control

Risk Documentation

Level 5: Optimizing Process

Risk Management Planning

Risk Identification

Qualitative Risk Analysis

Quantitative Risk Analysis

Risk Response Planning

Risk Control

Risk Documentation

Procurement and Vendor Management

Components

Procurement Management Planning

Procurement Requisition and Solicitation

Procurement Control and Vendor Management

Procurement Closure

Level 1: Initial Process

Procurement Management Planning

Procurement Requisition and Solicitation

Procurement Control and Vendor Management

Procurement Closure

Level 2: Structured Process and Standards

Procurement Management Planning

Procurement Requisition and Solicitation

Procurement Control and Vendor Management

Procurement Closure

Level 3: Organizational Standards and Institutionalized Process

Procurement Management Planning

Procurement Requisition and Solicitation

Procurement Control and Vendor Management

Procurement Closure

Level 4: Managed Process

Procurement Management Planning

Procurement Requisition and Solicitation

Procurement Control and Vendor Management

Procurement Closure

Level 5: Optimizing Process

Procurement Management Planning

Procurement Requisition and Solicitation

Procurement Control and Vendor Management

Procurement Closure

Project Stakeholder Management

Components

Stakeholder Identification

Stakeholder Management Planning

Managing Stakeholder Engagement

Controlling Stakeholder Engagement

Level 1: Initial Process

Stakeholder Identification

Stakeholder Management Planning

Managing Stakeholder Engagement

Controlling Stakeholder Engagement

Level 2: Structured Process and Standards

Stakeholder Identification

Stakeholder Management Planning

Managing Stakeholder Engagement

Controlling Stakeholder Engagement

Level 3: Organizational Standards and Institutionalized Process

Stakeholder Identification

Stakeholder Management Planning

Managing Stakeholder Engagement

Controlling Stakeholder Engagement

Level 4: Managed Process

Stakeholder Identification

Stakeholder Management Planning

Managing Stakeholder Engagement

Controlling Stakeholder Engagement

Level 5: Optimizing Process

Stakeholder Identification

Stakeholder Management Planning

Managing Stakeholder Engagement

Controlling Stakeholder Engagement

Now What? Using Your Maturity Assessment to Achieve Business Goals

Business Impact of Improved Maturity

Using Results of Assessment

Culture Change and Employee Engagement

Baselining Capability for Performance Measurement

Project Management Office Implementation

Repeated Use as Progress and Effectiveness Tool

Target Six-Month Improvement Goals

Setting Maturity Goals

Appendix A: Self-Assessment Survey

To Assess Your Organization’s Project Management Maturity

Appendix B: PPM Maturity Model

Eight PPM Components

1. Portfolio Governance

Portfolio Governance Process

Alignment to Organization Strategy and Objectives

Roles and Responsibilities

Portfolio Review Board

2. Project Opportunity Assessment and Initiation

Project Opportunity Assessment and Initiation Processes

Business Value Determination

3. Project Prioritization and Selection

Project Prioritization Process

Prioritization Scheme

Selection and Funding Process

4. Portfolio and Project Communications Management

Categorization of Projects

Portfolio Information Defined

List of Approved Projects

Processes for Sharing Information

Project Communication Management Processes

5. Portfolio Resource Management

Resource Assignment Process

Skills Identification and Asset Inventory

Portfolio Resource Planning

6. Portfolio Risk Management

Risk Management Processes

Risk Measures and Metrics

7. Portfolio Management Organizational Structure

Governance Organizational Structure

Portfolio Administrative Functions

8. Portfolio Performance Management

Portfolio Performance Management Processes

Portfolio Information Sharing

PPM Model

Level 1: Initial Process

Portfolio Governance

Project Opportunity Assessment and Initiation

Project Prioritization and Selection

Portfolio and Project Communications Management

Portfolio Resource Management

Portfolio Risk Management

Portfolio Management Organizational Structure

Portfolio Performance Management

Level 2: Structured Process and Standards

Portfolio Governance

Project Opportunity Assessment and Initiation

Project Prioritization and Selection

Portfolio and Project Communications Management

Portfolio Resource Management

Portfolio Risk Management

Portfolio Management Organizational Structure

Portfolio Performance Management

Level 3: Organizational Standards and Institutionalized Process

Portfolio Governance

Project Opportunity Assessment and Initiation

Project Prioritization and Selection

Portfolio and Project Communications Management

Portfolio Resource Management

Portfolio Risk Management

Portfolio Management Organizational Structure

Portfolio Performance Management

Level 4: Managed Process

Portfolio Governance

Project Opportunity Assessment and Initiation

Project Prioritization and Selection

Portfolio and Project Communications Management

Portfolio Resource Management

Portfolio Risk Management

Portfolio Management Organizational Structure

Portfolio Performance Management

Level 5: Optimizing Process

Portfolio Governance

Project Opportunity Assessment and Initiation

Project Prioritization and Selection

Portfolio and Project Communications Management

Portfolio Resource Management

Portfolio Risk Management

Portfolio Management Organizational Structure

Portfolio Performance Management

References

Index

About the Author

J. Kent Crawford, PMP, is the founder and CEO of PM Solutions and its training subsidiary, PM College. Crawford led PM Solutions in establishing the annual PMO of the Year Award, developing the first project manager competency assessment instrument, and creating one of the first project management maturity models. These innovations not only serve the project management community at large, but are incorporated into PM Solutions consulting and training practices to ensure that clients receive services in tune with the latest developments in the marketplace. He is a popular, dynamic speaker at project management events worldwide. As an advocate of the profession, he is passionate about project management, with a focus on its business value. A former President and Chair of the Project Management Institute (PMI®), Crawford has been honored with the PMI Fellow Award, PMI's most prestigious individual award.

In addition to authoring The Strategic Project Office: A Guide to Improving Organizational Performance, which received the 2001 David I. Cleland Project Management Literature Award from the Project Management Institute, Crawford is the author of Project Management Maturity Model: Providing a Proven Path to Project Management Excellence, Project Management Roles & Responsibilities(all now in their second editions), An Inside Look at High-Performing PMOs, Optimizing Human Capital with a Strategic Project Office, and Seven Steps to Strategy Execution.

About the Series

PM Solutions Research

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Subject Categories

BISAC Subject Codes/Headings:
BUS101000
BUSINESS & ECONOMICS / Project Management
COM032000
COMPUTERS / Information Technology
TEC009000
TECHNOLOGY & ENGINEERING / Engineering (General)