Perceptions as to the nature of the Quality Sciences and disciplines vary across the world depending on local industrial history. This can cause problems for global organisations who often want to retain the quality policies of the parent company whilst attempting to embrace the approaches familiar to local people. For example, whilst Western organisations have embraced Six Sigma, Lean and other Japanese management techniques, we have tended to adopt them in a hotchpotch fashion, bolting them on without ever understanding the context behind total quality control. In Japan, these concepts are not considered to be standalone but are all part of a seamless companywide matrix of interactive concepts, which can be summed up as company-wide quality work, of, by and for all. In essence, this means that ‘quality’ is everybody’s responsibility from the chief executive downwards.
David Hutchins has over several decades worked in all of the cultural blocks and has consistently managed to integrate all of these differences into a single companywide approach. When the concepts covered are integrated into a total company-wide programme, the intention is to make that organisation the best in its business; in Japanese terms this implies ‘Dantotsu’, which means ‘number one thinking’.
Accessible and practical in approach, Quality Beyond Borders is split into short sections, each representing a self-contained idea for the reader to digest and reflect on. It is a valuable resource for business practitioners, students and academics alike that will enable you to reach beyond your own borders to implement new ideas with significant results.
Table of Contents
Acknowledgements, About the Author, Introduction, Tips on the use of this book, Preface – the Japanese Quality Revolution, Chapter 1 What is Quality? Chapter 2 The Role of People in Quality, Chapter 3 The Role of Monitoring and Measuring in Making Quality Decisions, Chapter 4 Business Performance Improvement, Chapter 5 Quality Management Systems, Chapter 6 Quality-related Legislation and Regulation, Chapter 7 New Product Development, Chapter 8 Supply Chain Management, Chapter 9 Where do we go from here? Appendix 1: An account of the quality-related post-war history in Japan, Bibliography, Index
David Hutchins has a master’s degree in Quality and Reliability from Birmingham University, UK. He is a Chartered Mechanical and Electrical Engineer, Chartered Quality Professional, Fellow of the Chartered Quality Institute (CQI), a John Loxham lecturer and author of several books and many articles.
"The book should be widely read in industry, education and governments. As Hutchins intended, “Quality beyond Borders” should be used as a handbook for continuous improvement."
Professor Richard Ennals, Editor in Chief EJWI, Emeritus Professor, Kingston University, UK, Professor, University of Agder, Norway
"I would highly recommend this book for new practitioners entering the quality profession, as it sums up many key concepts and tools within a relatively short read. For those more experienced, in senior-level of management positions, the book will serve as a desk companion that can be referenced without the arduous task of having to find or refer to multiple textbooks. I have already used the book in two occasions, and it remains in my desk drawer, ready to be referenced as and when it is needed."
Christopher Thomas, Biobank Quality Manager, Cardiff University, Wales