Quality Care: Prescription for Injecting Quality into Healthcare Systems, 1st Edition (Hardback) book cover

Quality Care

Prescription for Injecting Quality into Healthcare Systems, 1st Edition

By Marlene Caroselli

CRC Press

304 pages

Purchasing Options:$ = USD
Hardback: 9781574440430
pub: 1997-05-07
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Quality Care highlights 10 outstanding TQM success stories. Case studies from award-winning healthcare organizations such as Franciscan Health System, Sinai Hospital, UCLA Medical Center and Cleveland Clinic Foundation give you the tools you need to benchmark healthcare's finest. Written for both the healthcare professional already involved with full-fledged quality initiatives and those just beginning quality programs, Quality Care is an excellent guide for any healthcare provider looking to apply or maintain the principles of total quality management in their operation. Problems such as apathy, fear, patient dissatisfaction, lack of measurement and innovation, inefficiency and poor personal communication are discussed and realistic and proven solutions are provided.

Clinics, hospitals, medical schools, and physicians in private practice can all benchmark from the many examples of outstanding healthcare practitioners successfully involved in introducing, implementing and sustaining TQM efforts within their organizations.

Table of Contents


Chapter 1


Chapter 2

DX: Poor communications

RX: Develop the style of communicating

Focus: UCLA Medical Center, Los Angeles, California

Chapter 3

DX: Fear

RX: Identify causes and work to remove them

Focus: University of Pittsburgh School of Medicine, Presbyterian University Hospital, Pittsburgh, Pennsylvania

Chapter 4

DX: Customer dissatisfaction

RX: Conduct surveys, set up focus groups and teams

Focus: Saint John's Hospital, Santa Monica, California

Chapter 5

DX: Lack of measurement

RX: Set up teams to measure the outcomes of processes

Focus: Franciscan Health System, Cincinnati, Ohio

Chapter 6

DX: Lack of innovation

RX: Involve those closest to the process

Focus: Sinai Hospital, Baltimore, Maryland

Chapter 7

DX: Waste, duplicated efforts, inefficiency, errors

RX: Work cooperatively in response to needs

Focus: United Health Services Hospitals' Women's Health Center, Binghamton, New York

Chapter 8

DX: Apathy

RX: Hold a Quality Fair

Focus: Park Ridge Health System, Rochester, New York

Chapter 9

DX: Lack of internal standards

RX: Determine value, establish guidelines

Focus: Baylor College of Medicine, Houston, Texas

Chapter 10

DX: No benchmarking

RX: Set up a program

Focus: Continental Rehabilitation, San Diego, California

Chapter 11

DX: Lack of "world-class" stature

RX: Build an excellence-driven culture

Focus: Cleveland Clinic Foundation, Cleveland, Ohio

Chapter 12



Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Industries / Service Industries
MEDICAL / General
MEDICAL / Administration