Quality Care : Prescription for Injecting Quality into Healthcare Systems book cover
1st Edition

Quality Care
Prescription for Injecting Quality into Healthcare Systems

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Book Description

Quality Care highlights 10 outstanding TQM success stories. Case studies from award-winning healthcare organizations such as Franciscan Health System, Sinai Hospital, UCLA Medical Center and Cleveland Clinic Foundation give you the tools you need to benchmark healthcare's finest. Written for both the healthcare professional already involved with full-fledged quality initiatives and those just beginning quality programs, Quality Care is an excellent guide for any healthcare provider looking to apply or maintain the principles of total quality management in their operation. Problems such as apathy, fear, patient dissatisfaction, lack of measurement and innovation, inefficiency and poor personal communication are discussed and realistic and proven solutions are provided.

Clinics, hospitals, medical schools, and physicians in private practice can all benchmark from the many examples of outstanding healthcare practitioners successfully involved in introducing, implementing and sustaining TQM efforts within their organizations.

Table of Contents

Chapter 1
Chapter 2
DX: Poor communications
RX: Develop the style of communicating
Focus: UCLA Medical Center, Los Angeles, California
Chapter 3
DX: Fear
RX: Identify causes and work to remove them
Focus: University of Pittsburgh School of Medicine, Presbyterian University Hospital, Pittsburgh, Pennsylvania
Chapter 4
DX: Customer dissatisfaction
RX: Conduct surveys, set up focus groups and teams
Focus: Saint John's Hospital, Santa Monica, California
Chapter 5
DX: Lack of measurement
RX: Set up teams to measure the outcomes of processes
Focus: Franciscan Health System, Cincinnati, Ohio
Chapter 6
DX: Lack of innovation
RX: Involve those closest to the process
Focus: Sinai Hospital, Baltimore, Maryland
Chapter 7
DX: Waste, duplicated efforts, inefficiency, errors
RX: Work cooperatively in response to needs
Focus: United Health Services Hospitals' Women's Health Center, Binghamton, New York
Chapter 8
DX: Apathy
RX: Hold a Quality Fair
Focus: Park Ridge Health System, Rochester, New York
Chapter 9
DX: Lack of internal standards
RX: Determine value, establish guidelines
Focus: Baylor College of Medicine, Houston, Texas
Chapter 10
DX: No benchmarking
RX: Set up a program
Focus: Continental Rehabilitation, San Diego, California
Chapter 11
DX: Lack of "world-class" stature
RX: Build an excellence-driven culture
Focus: Cleveland Clinic Foundation, Cleveland, Ohio
Chapter 12

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