Using case studies from the full range of educational institutions, this book, originally published in 1994, provides an analytical overview of the quality debate in British education, illuminating the evolution of one of the most prevalent and forceful cultural phenomena in contemporary education at the time. Lessons are learned from quality improvement in industry and public service, and the case studies show how procedural approaches like TQM, IIP and BS 5750 are being adapted to the educational context. Directed towards all involved in educational management, the book is of particular value to those responsible for initiating and monitoring quality improvement in their institutions.
Preface. Contributors. 1. The Politics and Practice of Quality Carl Parsons 2. Quality Improvement in Action Carl Parsons 3. TQM Goes to School John Chesterton 4. A Quest for Quality in Key Stage 1 Assessment Ruth Hendry 5. Parents in Partnership Kevin Buckley 6. Communication and Quality in the Primary School Glen Cannon 7. BS 5750 and Beyond in a Secondary School Mary Healy 8. Getting a Secondary School Ready for OFSTED Inspection Paul Barras 9. Acting up: Quality Assurance in A Level Theatre Studies and GCSE Drama Myrna Harris 10. The Listening School: Sixth Formers and Staff as Customers of Each Other Robert Whatmough 11. Investors in People in a College of Further Education Heather Speller 12. BS 5750 and on to TQM in a College of Further Education Les Franklin 13. Operating Beyond BS 5750 in a Training Centre Keith Sanders 14. Right Second Time: TQM in the In-Service Training of Professionals Phil Stephenson 15. Number-crunching Quality Control in Teacher Education Carl Parsons and Keith Sharpe 16. Training for Quality Management in Healthcare Hugh Koch 17. Strategic Quality Improvement at De Montfort University Philip Cox 18. Southampton’s Departmental Self-Assessment Programme Robert Green. Bibliography. Index.
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