The next step in the evolution of the organizational quality field, Lean Six Sigma (LSS) has come of age. However, many challenges to using LSS in lieu of, in conjunction with, or integrated with other quality initiatives remain. An update on the current focus of quality management, Quality Management for Organizations Using Lean Six Sigma Techniques covers the concepts and principles of Lean Six Sigma and its origins in quality, total quality management (TQM), and statistical process control (SPC), and then explores how it can be integrated into manufacturing, logistics, and healthcare operations.
The book presents the background on quality and Lean Six Sigma (LSS) techniques and tools, previous history of LSS in manufacturing, and current applications of LSS in operations such as logistics and healthcare. It provides a decision model for choosing whether to use LSS or other quality initiatives, which projects should be selected and prioritized, and what to do with non-LSS projects. The author also details an integration model for integrating and developing integrated LSS and other quality initiatives, and common mathematical techniques that you can use for performing LSS statistical calculations. He describes methods to attain the different Six Sigma certifications, and closes with discussion of future directions of Lean Six Sigma and quality.
Case studies illustrate the integration of LSS principles into other quality initiatives, highlighting best practices as well as successful and failed integrations. This guide gives you a balanced description of the good, bad, and ugly in integrating LSS into modern operations, giving you the understanding necessary to immediately apply the concepts to your quality processes.
Table of Contents
Modern Quality and Lean Six Sigma Overview
Overview of Modern Quality
Quality Gurus and Philosophies
Quality Awards and Standards
Six Sigma without Lean
Deciding on Firm Qualities and Lean Six Sigma Initiatives
The Cost Approaches and Engineering Economics of Six Sigma Projects
Lean Six Sigma and Firm Performance: A Managerial Perspective
Benchmarking High-Performing Six Sigma Companies
Appendix A: Developing an Instrument for Measuring Six Sigma Implementation
Appendix B: Six Sigma Deployment Success According to Shareholder Value
Chapter 10 Six Sigma and HR: Getting the Right Talent and Industrial Engineers in Key Six Sigma Roles
Appendix A: Quality Control Measurement of an Engineering Productivity Index
Appendix B: The Value of Industrial Engineers in Lean Six Sigma Organizations
The Science and Engineering of Lean Six Sigma
LSS Process, Steps, Tools, and Statistics
Fundamental Statistics and Basic Quality Tools
Define: Identifying and Organizing Six Sigma Projects for Success
Measure: Identifying Obtainable Data for Realistic Use
Analyze: Evaluating Data to Determine Root Causes
Improve: Utilizing Data to Predict Implementation Success
Control: Using Data to Maintain Success
Lean Integration into DMAIC
Nontraditional Tools for LSS: Work Measurement and Time Studies
DFSS Methods and Uses for Product and Process and Research Development
Appendix A: Using Design for Six Sigma—To Develop Real-World Testing
Appendix B: A Framework for Effective Six Sigma Implementation
Applying and Using Lean Six Sigma
Using Six Sigma to Evaluate Radio Frequency Technologies at NASA
Using Six Sigma to Evaluate Automatic Identification Technologies to Optimize Broken Case Warehousing Operations
Using Six Sigma to Implement RFID Automation at an Automotive Plant
Using Six Sigma to Evaluate Using Automated Inventory Tracking to Reduce in Processing Food Product Shortages at an International Food Processing Plant
Using Six Sigma to Improve Trucking
Using Six Sigma Logistics to Optimize a City’s Supply Chain Inventory Supplies
Nontraditional Lean Six Sigma and Modern Quality Trends
Lean Six Sigma Certification and Belt Levels
Lean Six Sigma Practitioners, Consultants, and Vendors
Six Sigma Project Management: What to Do after the Six Sigma Sponsorship Phase
… an excellent discussion of Lean Six Sigma techniques for students and practitioners; it gives readers an in depth history and process improvement methodology to learn and apply quality initiatives. … very novel in that it compares six sigma with and without a lean manufacturing approach; this comparison will allow readers to better understand and select the most appropriate implementation method for lean six sigma in their organizations.
—Matthew Franchetti, The University of Toledo
… a must have for all industry professionals that want to implement Lean Six Sigma. I will not only have the book on my shelf, but will use it as a reference guide over and over when needing to refer to particular tools and techniques for Lean Six Sigma. The authors were extremely thorough in the topics they covered and did not miss any tools. The methodology is straight forward and makes Lean Six Sigma an easy fundamental element in one’s profession.
—Tina Kanti Agustiady, Philips Healthcare
… integrates quality concepts, definitions, philosophies and methodologies in a straight-forward manner to help the practitioner and student better understand how to synthesize the often conflicting tools and techniques in the quality field within the Lean Six Sigma body of knowledge. … The book brings a refreshingly new perspective and incorporates many topics that have not been discussed in other textbooks related to Six Sigma, such as, getting the right talent pool, prioritizing and integrating six sigma projects with the organization’s strategies, providing financial justification of six sigma projects, work measurement, and integration to the various quality tools, methods, philosophies and quality award programs.
––Sandra L. Furterer, Southern Polytechnic State University, Marietta, Georgia
"This is an incredibly useful text. This book is very easy to read and applicable for the novice to the advanced interested in Lean Six Sigma. The level of detail and explanations make it appropriate for anyone wanting to realize the benefits of or champion Lean Six Sigma in their own company."
—Beth Cudney, Missouri University of Science and Technology