Recordkeeping Cultures explores how an understanding of organisational information culture provides the insight necessary for the development and promotion of sound recordkeeping practices. The book is a fully revised and expanded new edition of the authors’ 2014 book Records Management and Information Culture: Tackling the people problem. It details an innovative framework for analysing and assessing information culture and indicates how to use this knowledge to change behaviour and develop recordkeeping practices that are aligned with the specific characteristics of any workplace. This framework addresses the widely recognised problem of improving organisation-wide compliance with a records management programme by tackling the different aspects that make up the organisation’s information culture. Discussion of topics at each level of the framework includes strategies and guidelines for assessment, followed by suggestions for next steps: appropriate actions and strategies to influence behavioural change.
Gillian Oliver is Associate Professor of Information Management at Monash University in Australia.
Fiorella Foscarini is an associate professor in the Faculty of Information at the University of Toronto, Canada.