Records Management and Information Culture
Tackling the People Problem
This book explores how an understanding of organisational information culture provides the insight necessary for the development and promotion of sound recordkeeping practices.
It details an innovative framework for analysing and assessing information culture, and indicates how to use this knowledge to change behaviour and develop recordkeeping practices that are aligned with the specific characteristics of any workplace.
This framework addresses the widely recognised problem of improving organisation-wide compliance with a records management programme by tackling the different aspects that make up the organisation's information culture.
Discussion of topics at each level of the framework includes strategies and guidelines for assessment, followed by suggestions for next steps: appropriate actions and strategies to influence behavioural change.
Key topics covered include:
- The value accorded to records
- Information preferences
- Language considerations and regional technological infrastructure
- Information-related competencies
- Awareness of environmental requirements relating to records
- Corporate information technology governance
- Trust in recordkeeping systems.
Table of Contents
1. Background and context The concept of information culture Underlying theory The information culture assessment framework Why information culture? Summary and conclusions Notes References 2. The value accorded to records Cultural influences Attitudes and behaviours Records management infrastructure IT usage: The EDRMS challenge Assessment techniques Next steps Summary and conclusions Note References 3. Information preferences Words or pictures? Sharing information Assessment techniques Next steps Summary and conclusions References 4. Language considerations and regional technological infrastructure Language as a social fact Dealing with your organization’s broader technological context Assessment techniques Next steps Summary and conclusions Note References 5. Information-related competencies The training imperative Information-related competencies Assessment techniques Next steps Summary and conclusions References 6. Awareness of environmental requirements relating to records Researching recordkeeping requirements Other requirements How to do it Organizational policy Assessment techniques Next steps Summary and conclusions Notes References 7. Corporate information technology governance Information governance Information architecture Security Cloud computing Assessment techniques Next steps Summary and conclusions References 8. Trust in recordkeeping systems Trust and trustworthiness Audit Mistrust Ethical practice Assessment techniques Next steps Summary and conclusions References 9. Bringing it all together Soft systems methodology The genre approach Assessment techniques Next steps Summary and conclusions Note References
Gillian Oliver is an academic at the School of Information Management, Victoria University of Wellington, New Zealand. Her PhD is from Monash University, Melbourne, Australia.
Fiorella Foscarini holds a PhD in archival studies from the University of British Columbia, Vancouver, Canada. Prior to joining the Faculty of Information at the University of Toronto, she worked as senior archivist for the European Central Bank.