Reengineering the Training Function: How to Align Training With the New Corporate Agenda, 1st Edition (Hardback) book cover

Reengineering the Training Function

How to Align Training With the New Corporate Agenda, 1st Edition

By Donald Shandler

CRC Press

296 pages

Purchasing Options:$ = USD
Hardback: 9781574440195
pub: 1996-04-22
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If you have questions about how to meet the demands of the new economy, corporate and organizational agendas, and the changing workplace you will find the answers in this well-written and concise book. Reengineering the Training Function provides a plan of action rich in strategies and tactics, full of specific guidelines and tools that can be put to use immediately.

Learn how successful business reengineering and training practices parallel the reengineering of business processes. Any business that wants to remain competitive in a global marketplace will find this book relevant. Put these guidelines to work immediately to conduct a strategic training audit prior to initiating any reengineering process. You can change the process of training and control the new continuous learning organization with Reengineering the Training Function.


"If you are interested in enhancing the value of your department to your organization, then read this book."

-Dana Gaines Robinson, President, Partners in Change, Inc., Co-author of Performance Consulting: Moving Beyond Training

"Reengineering the Training Function is a great 'tool-kit' to help keep the training function sharply focused. Anyone involved with building an organization's competitive resources should read this book-and use its ideas."

-Jerold V. Tucker, Corporate Director, GTE Organizational Learning and Competency Development, Norwalk, CT

"An excellent training model. Helpful to all organizations faced with creating a robust training program."

-Dr. Gary Rosenberg, Sr. Vice President, The Mount Sinai Medical Center, New York, NY

"An excellent resource and comprehensive guide to today's changing training environment. Well done!"

-Jean M. Spanarelli, Training and Development Coordinator, Personnel Services Department, University of Maryland College Park

Table of Contents


Rethinking the Training Function: Rapidly Changing Environments Create New Needs

The Global Economy Generates New Corporate Realities


New Technologies

The New Workplace

Human Resource Development: Extensive Changes in Roles and Responsibilities Now Underway

Coming to Terms with Terms

HRD in the New Economy

Strategic HRD Actions Needed

Training Function to Continuous Learning Organization: An Obligatory Moment

Business Trends and Continuous


Training Functions and Continuous

Learning Organizations


Identifying Unproductive Training and Development Practices: A Need Exists for Evaluating an Organization's Current Practices

Recommendations to Start the Process

Proactively Address the Reengineering

Needs of the Organization

Focus on High-Performance Strategies

Identifying Unproductive Training Practices

Beginning on a Positive Note

The A to Z of Unproductive Training

Practices: Some Likely Targets

Conducting a Strategic Training Audit Before Reengineering the Training Function

Training Audits Are Underutilized Tools


Reengineering Critical Training and Development Practices

The Reengineering Process: A Reality Check

An Obligatory Moment Arrives:

Reengineering No Longer an Option

Reengineering: A Strategy of Choice

The Reengineering Process: Choosing and Applying a Strategy

Once Again, One Size Does Not Fit All



The Reengineering Process: Systems Thinking and Reengineering Challenges

Systems Thinking and Learning



Benchmarking: Measuring and Sustaining Performance

Benchmarking: Definitions, Processes and Strategies

Coming to Terms with Terms

Benchmarking: A Business Tool for


Benchmarking Gains Momentum: The

Baldrige Award

Benchmarking the Best Training Practices of World-Class Organizations

Testing Benchmarking Assumptions

Benchmarking Relevant Corporate

Nontraining Examples


Special Challenges for Reengineering Training Today and Tomorrow: Globalization of Business and New Technologies Accelerate

Globalization of Business and Multinational Training Curricula: Moving Beyond Diversity

Developing an Integrated Global

Workforce Strategy

Technology-Driven Systems and Workforce Productivity

Three Final Changing Mindsets

Strategic Application of Technology

Drives Human Performance

The Chief Training Officer as


Conclusion: Chief Training Officer and the Continuous Learning Organization

Summing Up

Moving Ahead

Appendix A. Assessment Tools

Appendix B. Associations

Appendix C. Conferences

Appendix D. Quality Award Programs


Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Human Resources & Personnel Management
BUSINESS & ECONOMICS / Management Science