Reinventing Government in the Information Age International Practice in IT-Enabled Public Sector Reform

Introduction SECTION A 1. Reinventing Government in the Information Age 2. Different approaches to Information Age reform 3. Understanding success and failure in Information Age reform 4. Better information age reform: reducing the risk of Information Systems failure SECTION B 5. Information systems for improved performance management: Development approaches in the US Public Agencies 6. Automating personnel records for improved management of human resources: the experience of three African governments 7. Evaluating information systems for decentralisation: Health management reform in Ecuador SECTION C 8. Internet-enabled applications for local government democratisation: Contradictions of the Swedish Experience 9. Community development and democratisation through Information Technology: Building the New South Africa 10. Information Technology's Impact on the Quality of Democracy: Reinventing the 'Democratic Vessel' SECTION D 11. Transforming accountability for government information technology projects: The impact of new US legislation 12. Outsourcing and government information technology strategy: Relevance of external consultant models in Barbados 13. Meeting training needs for information age reform: Shortcomings of current training provision SECTION E 14. Strategic Information systems planning 15. 16. Analysing performance information needs: Using framework approaches in a UK Public Healthcare Organisation 17. Recruiting and retaining information systems staff for Information Age reform Appendix

Biography

Richard Heeks

'A must read for the electronic government international community .. a vital book .. an impressive range of contributors' - Marcus Pollett, Electronic Government International