Restructuring in the Service Industries: Management Reform and Workplace Relations in the UK Service Sector. An examination of the complex process of transformation in work organization, technology and labour and product markets that has occurred. The analysis moves between a broad appreciation of structural developments within the economies of the advanced industrial nations, and an in-depth study of enterprise and workplace. It is divided into four parts. The first part reviews the theoretical issues and debates raised by the growth of service industries and employment in the advanced industrial countries. Parts Two and Three are case studies of two service sectors - financial services and the National Health Service. Part Four relates the evidence to a broader appreciation of developments in management/workforce relations occurring in the service sector.
The aim of the Employment and Work Relations in Context Series is to address questions relating to the evolving patterns and politics of work, employment, management and industrial relations. There is a concern to trace out the ways in which wider policy-making, especially by national governments and transnational corporations, impinges upon specific workplaces, occupations, labour markets, localities and regions. This invites attention to developments at an international level, marking out patterns of globalization, state policy and practices in the context of globalization and the impact of these processes on labour. A particular feature of the series is the consideration of forms of worker and citizen organization and mobilization. The studies address major analytical and policy issues through case study and comparative research.