Retail Supply Chain Management (Hardback) book cover

Retail Supply Chain Management

By James B. Ayers, Mary Ann Odegaard

Contributors: David Malmberg, Anand Khokha, Douglas Hicks

© 2007 – Auerbach Publications

446 pages | 53 B/W Illus.

Purchasing Options:$ = USD
Hardback: 9780849390524
pub: 2007-11-26
SAVE ~$24.39
eBook (VitalSource) : 9781420013757
pub: 2007-11-26
from $54.88

FREE Standard Shipping!
e–Inspection Copy

About the Book

A consequence of business specialization is the implementation of weak processes that cross departmental and corporate boundaries. Supply chain management (SCM) addresses this issue by requiring a process view that reaches across these confines. Due to globalization and a competitive environment, those within the retail supply chains are particularly vulnerable. New ways of managing require an understanding of the entire chain by participants at every level-retailer, distributor, manufacturer, and service provider.

Demonstrating the link between markets, products, and product strategies in the supply chain, Retail Supply Chain Management provides the knowledge and skills required to thrive in this environment. It demonstrates the connection between the processes involved in manufacturing, distribution, warehousing, and transportation, and how to use these connections to their best advantage.

The book offers fresh insights into the financial and operational tools that are available and how to use these tools in order to deliver quality products in the most cost efficient manner. The authors' collaboration brings together expertise from both operations and retail business management, matching the solutions available from SCM with the challenges and opportunities that arise in the retail industry. The text also includes case studies and experiences from leaders in SCM as well as hard lessons learned by those trying to lead. These examples illustrate specific solutions to common situations in a retail supply chain.

Table of Contents


Defining the Retail Supply Chain

More Than Stores

Defining the Terms: Supply Chain and Supply-Chain


The Importance of Customer Segments

Adding Value Along the Chain

Success in a Retail Business

Financial Statements and Analysis

Merchandise Replenishment and Budgeting

Preparing a Merchandise Budget

Success at the Retailer Level-Summary

Types of Retail Supply-Chain Businesses

Supply Chain Component Data

US Retail Supply Chain

Selected Supply Chain Company Returns

Types of Retail Supply Chain Businesses-Summary

A Changing World: Moving Toward Comparative Advantage

Primer on Comparative Advantage

Concept of Distance

Applying the Framework

The Changing World-Summary

Corporate Social Responsibility, Sustainability, and the

Retail Industry

CSR at Retailers

CSR Link to Strategy

Framework for Classifying CSR Activities

Boots Ltd.-CSR/Financial Report Convergence

CSR and Retail-Summary


Drivers of Retail Supply Chain Change

Drivers are Important

Innovation Driver

Extended Product Design


Flexibility Imperative-the Ultimate Capability

Process-Centered Management


Know Your Drivers

Paths to the Customer

Meeting Market Needs-Dimensions

Proctor & Gamble Case Study

Role of Specifications

Nature of Demand

Quality Function Deployment (QFD) Tool

Paths to the Customer-Summary

Supply Chain Risk

Location/Trading Partner Selection Risks

External Supply Chain Production/Logistics Risks

Internal Supply Chain Production/Logistics Risks

Supply Chain Risk-Summary

Retail Supply Chain Metrics

Metrics Problems

Alignment with Strategy

Definitions of Supply Chain Success

Mid-Tier and Ground-Level Metrics

Supply Chain Metrics-Summary

Meeting the Needs of Supply Chain Decision Makers

New Decisions at Herman Miller

Proactive Decision Making

Applications for Information Technology

Assessing the Need for Information

Meeting Decision-Maker Needs-Summary


Product Types-Value to the Customer

The Product Life Cycle

Innovative and Functional Products

Market Mediation Costs

Customer Value and Product Types-Summary

Businesses Inside the Business

The Conventional Supply Chain

Market Segments

Spheres-Modules for Supply Chain Design

Summary-Businesses Inside the Business

Activity Systems and Process Definition

IKEA-Activity System Example

Enabling Spheres and Supply Chain Processes

Defining Processes

Activity Systems and Process Definition-Summary

Retail SCM-Skills Required

Five Tasks for SCM Excellence

Assessing SCM Skills

SCM Skills-Summary


Organizing to Improve Retail Supply-Chain Performance

West Marine Case

Continuous Improvement Cycles

S&OP Process and Functional Roles

Organizing to Improve Performance-Summary

Collaboration with Supply-Chain Partners

Supply Chain Roles

Core Competency

Partnerships Vocabulary

Organizing a Partnership

Partner Collaboration-Summary


The Demand-Driven Supply Chain

Vision for the Demand-Driven Supply Chain

The Path from Forecast-Driven to Demand-Driven

Demand-Driven Tools and Techniques

Sponsoring the Demand-Driven Supply Chain

Demand-Driven Supply Chain-Summary

Product Tracking Along Retail Supply Chains

Low-Tech Retailing

Beyond Basic Barcodes

Radio Frequency Identification (RFID)

Tracking in Transit

The Future of Product Tracking

Product Tracking-Summary


Understanding Supply-Chain Costs

Barriers to Cost Visibility

Goal: Activity-Based Costing by Product

Activity-Based Costs by Product (IV-D)

Understanding Costs-Summary

Barriers to Addressing Root Causes for Cost

Root Causes for Supply Chain Cost

No Focus





Barriers to Cost Reduction-Summary

Multicompany Collaboration to Reduce Costs-Who, What, and How

Case Study-Frozen and Refrigerated Foods "Cold Chain"

Recognize Root Causes

Levels of Collaboration

Who-Rationalizing the Customer/Supplier Base

What and How-Pursuing Partnership Opportunities

Multicompany Collaboration to Reduce Cost-Summary

Retail Return Loops

GENCO Case Study-the Rise of the Return Loop

Types of Returns

Opportunities in Returns

Return Loops-Summary




About the Originator

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Purchasing & Buying