Retaining Expert Knowledge: What to Keep in an Age of Information Overload, 1st Edition (Hardback) book cover

Retaining Expert Knowledge

What to Keep in an Age of Information Overload, 1st Edition

By Peggy Salvatore

Auerbach Publications

214 pages

Purchasing Options:$ = USD
Hardback: 9781138296367
pub: 2018-05-01
eBook (VitalSource) : 9781351002905
pub: 2018-05-11
from $29.98

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This book covers two major topics central to capturing and transferring expertise in organizations:

  • Methodology and best practices for interviewing subject matter experts (SMEs) to capture their knowledge
  • Identifying the SMEs to interview
  • The more critical problem is identifying the SMEs and the knowledge that needs to be captured.

    One reason identifying the right experts is now so important is that in the next 10 years, the largest recorded exit of talented and knowledgeable workers from organizations will occur as baby boomers retire. In their wake, they leave their former employers understaffed and, even scarier, under-informed. Identifying the right SMEs is also critical because of the rapid acquisition of new knowledge. Some estimates say knowledge now doubles every two years, so it is crucial each organization identifies its journey and catalogues it individually and collectively.

    This book provides managers with answers to the following questions:

  • Are we talking to the right subject matter experts?
  • What knowledge should we capture?
  • What knowledge needs to be captured immediately as opposed to eventually?
  • If we have limited resources, which experts are most important to speak with first?
  • Every organization has a history, a culture, and knowledge that may have lost its current relevance but not its importance. It is that broader vision of capturing knowledge, which this book addresses. It guides readers on how to preserve corporate knowledge and provides tools to assess organizational circumstances and judge the value of the resources to capture.

    Retaining Expert Knowledge is a training resource, but it is also a business resource. As knowledge proliferates and organizational culture rapidly changes, now is the time to step back and determine what has been important to your organization’s success, where the organization is today, and what it will take to stay in the game tomorrow.

    Your company houses knowledge, skills, attitudes, intellectual property, trade secrets, company culture, and individuals who will never be replicated exactly as they are today. Because they have demonstrated value in the past and are demonstrating value today, these treasures are worth preserving. This book shows how to preserve these valuable assets today for tomorrow’s successes.

    Table of Contents

    I. The Outflow of Corporate Knowledge

    1. The Largest Generation Leaves a Gap

    2. Prioritize Your Corporate Assets

    3. Succession Planning with Your SMEs

    4. The Experts’ Discernment

    II. Knowledge Management in the Age of Exponential Technological Advances

    5. Collection, Storage, and Delivery Challenges for Capturing Expertise

    6. Creating a Tech Plan for Capturing Expertise

    7. The Benefits of Terrific Technology

    8. Assessing Future Learning Needs in An Age of Industrial Dislocation

    III. The Nature of Expertise and the Art of Managing Experts

    9. The Nature of Expertise

    10. Knowledge Capture Using Experts within the Proven ADDIE Framework

    11. Managing the 10 Types of Experts

    12. Tips, Tools, and Checklists for Wrangling Experts

    13. Experts of the Future

    About the Author

    Peggy Salvatore is a business writer, author, and training consultant working with organizations to help them preserve valuable corporate assets. She has a BA in journalism from Temple University and an MBA with a concentration in strategy and economics from New York Institute of Technology. In her early career, she worked as a full-time daily newspaper reporter covering government and politics culminating in covering a U.S. presidential campaign. She then began her own consultancy writing public policy, business, and economics articles mostly for the pharmaceutical industry. She also wrote training guides to educate physicians and pharmacists on the business of healthcare leading to her interest in corporate knowledge management. She has written or ghostwritten several business and personal biographies and is the author of numerous magazine and journal articles both in general business and healthcare. Recently, she assembled her experience in two self-published books on managing corporate knowledge. In January 2015, she published Working with SMEs: A Guide to Gathering and Organizing Content for Subject Matter Experts. In November 2016, she released Finding Your SMEs: Capturing Knowledge from Retiring Subject Matter Experts in Your Organization Before They Leave. Through her weekly blogs and ongoing client contact, this work continues to expand. Peggy speaks and presents workshops on how to work with subject matter experts to preserve corporate expertise for business continuity. Her work can be found at

    Subject Categories

    BISAC Subject Codes/Headings:
    BUSINESS & ECONOMICS / Human Resources & Personnel Management
    BUSINESS & ECONOMICS / Management Science
    COMPUTERS / Information Technology