Whether you're a small or mid-size organization, managing operations can be challenging. This book provides greater insight into the methods, techniques, and tools that can be used against a well-proven organizational improvement framework. This book offers readers an opportunity to understand how to manage their businesses via the Baldrige framework, defines methods that they can use to improve operations, and ensures that those methods are appropriate and aligned to meet their needs. The tools in this book are proven and practical, but innovative methods developed by internal teams are even better.
Step-by-Step, how to know how my business is doing. What are we doing? What am I doing? How do I know what I am supposed to do? What do my customers really want? How do I keep track of all this and ensure I’m making improvements? What about my employees? How do I turn this business into a well-oiled machine? Now, what are the results of all this? Keep innovating!