The Commission on Accreditation of Medical Transport Systems (CAMTS) has been accrediting air and ground transport services since 1991. One of the most significant needs the Commission has recognized is to assist transport services in creating a culture that supports safety and quality for both crews and patients. Most of the helicopter EMS (emergency medical service) accidents and many ground ambulance accidents can be attributed to human factors and systems designs that lead to poor decision-making. Management commitment is vital to create and maintain a culture that supports risk assessment, accountability, professionalism and organizational dynamics. This reference book has been created by CAMTS to address this need directly and comprehensively. It offers a groundbreaking collection of expert insights and practical solutions that can be used by EMS, Fire and Rescue, public and private services, and professional emergency and transport professionals worldwide. Quoting from the foreword written by the late Robert L. Helmreich, Professor Emeritus of Psychology at The University of Texas Human Factors Research Project, 'This is an important book which should be required reading for everyone involved in patient transport, from managers and dispatchers to those at the sharp end… The experienced and able authors and editors of this work use culture as the overarching concept needed to maximize safety while delivering patients expeditiously.'
’essential to all of us involved in patient care … provides robust insight … both a textbook and an excellent reference that will guide and facilitate organizations as they strive to improve all layers of their medical enterprise-definitely not restricted only to the transportation of patients.’ Aviation, Space and Environmental Medicine, Volume 84, Number 12, December 2013
Contents: Foreword; A tribute to Robert L. Helmreich PhD; Preface; Section I The Foundations of Organizational Culture: A brief overview of the foundations of organizational culture, Ralph N. Rogers; Achieving optimal outcomes through just culture, K. Scott Griffith; Safety climate and safety culture, Terry L. von Thaden; The financial perspective of safety, Clive Adams. Section II The Current Medical Transport Environment: The current status of air medical transport, Terry L. von Thaden; The current status of ground medical transport, Nadine Levick. Section III Safety and Risk Management: An overview of the risk-management process, Kimberly Turner; Safety management systems, Kimberly Turner; Operations safety: developing, executing and upgrading the operations plan, Bruce A. Tesmer; Improving communications to improve safety, Robin Graham; Training to improve operational safety, Terry Palmer; Operational safety training: learning from the mistakes of others, Roger Coleman; Adjuncts to safety in ground medical transport, Nadine Levick; Medical error - recognition, reporting, managing response, and limiting harm, Gregory H. Botz and John W. Crommett; Fatigue challenges in emergency medical services operations, Melissa M. Mallis; Individual provider wellness and self-care, John W. Overton Jr, Laurie Shiparski and Philip D. Authier; Post traumatic stress disorder in emergency medical services, Eileen Frazer. Section IV Methods and Tools for Improvement: Measurement and data, Donna York Clark, Kate Moore and David F.E. Stuhlmiller; Essentials of learning and improvement, Donna York Clark, Jacqueline Stocking and David F.E. Stuhlmiller; Practical applications of methodologies: LEAN, Jennifer Hardcastle, Six Sigmaâ„¢, Sandra Kinkade Hutton; Teamwork and integration, Patricia Corbett. Section V Workforce Challenges: Organizational challenges within medical transport services, Eileen Frazer; The role of associations in safety and quality, Dawn M. Mancuso; Safety and war-fighting: taking action to shape the safety culture of naval aviation, Kenneth P. Neubauer; Ethical challenges, David P. Thomson. A postscript: the next steps, Eileen Frazer; Index.