With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.
Table of Contents
Workbook introduction- ILM Super Series study links; Links to ILM qualifications; Links to S/NVQs in management; Workbook objectives; Activity planner; Session A: Filling a vacancy- Introduction; recruitment policies; The recruitment process; A vacancy exists; Starting the recruitment and selection process; Analysing the job; Job descriptions; Person specifications; Job specification; Getting approval; Attracting the applicants; Employment law; Summary; Session B: Making the right choice- Introduction; Why do we interview?; Preparing for the interview; The functions of the interviewer; Interview format; Welcoming the interviewees; Asking questions; Keeping to a natural sequence; Taking notes; Rounding off the interview; Assessing the candidates; Following up the interview; Summary; Session C: Helping the new employee- Introduction; Preparing for the new employee; Before the employee arrives; On the day the employee arrives; Individual needs; Retaining your staff; Developing staff; Summary; Performance checks; Reflect and review;