220 pages | 10 B/W Illus.
One of the top security issues in hospitals today is workplace violence. Having preventive policies and procedures in place is the first step in dealing with it, and then having reactive plans to mitigate violence. People don’t usually act violently out of the blue. There are warning signs that are missed or don’t get reported or, if they are reported, they are not assessed and acted upon. Healthcare facilities need to have policies and procedures that require reporting of threatening or unusual behaviors.
The healthcare industry is changing daily. With the advent of Obamacare and now the changes being made by the current administration, persons working in the healthcare security field need to have information and tools that will allow them to work effectively within the healthcare climate. For example, violence is prevalent throughout the healthcare environment. This book presents information about the topic and tools a healthcare security professional can use to effectively reduce the potential for violence within their facility. Additionally, the financial outlook is changing as well. The author describes training techniques that can be accomplished within a limited budget. He also describes how to manage staff more efficiently in order to save money and implement strategic plans to help acquire resources within a restricted revenue environment.
INTRODUCTION. CHAPTER 1 - REGULATORY COMPLIANCE. CHAPTER 2 - MANAGEMENT OF PERSONNEL. CHAPTER 3 - TRAINING SECURITY PERSONNEL. CHAPTER 4 - PROACTIVE CRIME PREVENTION. CHAPTER 5 - INCIDENT AND EVENT RESOLUTION. CHAPTER 6 - EMERGENCY RESPONSE. CHAPTER 7- CUSTOMER SATISFACTION: ENHANCING THE PATIENT EXPERIENCE. CHAPTER 8 - PREDICTIVE ANALYTICS: METRICS USE AND EVALUATION. CHAPTER 9 – VIOLENCE PREVENTION. CHAPTER 10 – INFORMATION SECURITY MANAGEMENT. CHAPTER 12 – THE SECURITY SURVEY.