110 pages | 11 B/W Illus.
Concierge medicine represents a relatively novel health care delivery model that is becoming more appealing both to providers and patients because of its potential to improve quality and value in health care. A gap exists in the current literature regarding the benefits and challenges associated with concierge medicine as well as best practices for developing and sustaining a successful, patient-centered concierge practice. This book aims to close the gap by discussing the role of concierge medicine in the context of the evolving U.S. healthcare system and the changes produced by the Affordable Care Act. It will address questions about affordability, access, quality, value, communication, technology, and patient-centered care, and will include real-world best practice examples from a successful concierge medicine practice.
In today’s consumer oriented healthcare system there is no more "one size fits all." In fact, the pressures to customize around the needs and desires of our patients have never been greater. Concierge medicine is the ultimate expression of segmentation and focus. In a world where we must think of an "N of one" versus an "N of many," and must find ways to capitalize on the opportunities afforded by our uniqueness, this model is critical to our success.
Jim Hinton, CEO, Baylor Scott & White Health
In a time of constant change, the healthcare industry needs more leaders like Dr. Winter. "Service Extraordinaire" provides a real-life case study of a creative – and effective - care model, concierge medicine, and how it can positively impact physicians and patients alike. As a longtime colleague and patient of Dr. Winter, I have experienced firsthand the passion and dedication he has for medicine and his patients. His successful commitment to innovating patient care is a role model example of what’s working well in health care.
BG Porter, CEO, Studer Group, a Huron Solution
Dr. David Winter’s medical practice is one of the most prestigious, successful concierge practices in the country. As a founder and leader of HealthTexas Provider Network, Baylor Scott & White Health’s affiliated medical group, Dr. Winter has demonstrated time and time again that he is a visionary and innovator with respect to the practice of medicine. When Dr. Winter talks doctors should listen.
Nathan S. Kaufman, Managing Director, Kaufman Strategic Advisors, LLC
"Service Extraordinaire" will be of great interest to patients and physicians who are dissatisfied with the way they are currently receiving or providing medical care. Dr. David Winter is well qualified to explain how concierge medicine might, or might not, meet the needs of such patients or physicians. His insight is based on being the medical director of 1,300 medical providers, and by his experience as a practicing concierge physician for many years. As defined by Dr. Winter, the main attraction of concierge medicine to both patient and physician is based on a retainer fee that allows immediate physician access to patients in an unrushed manner. There is a strong emphasis on maintenance of good health through proper lifestyle. However, this book also makes it clear that another important factor in concierge medicine is that the doctor has sound medical judgment and deep and sustained knowledge of all aspects of internal medicine, so that medical illnesses are promptly diagnosed and appropriately treated, both in an office setting and in high intensity hospital settings. Unfortunately, it is difficult for patients to obtain an accurate measure of a doctor’s sustained clinical knowledge and medical judgment.
John S. Fordtran, MD, Director of Gastrointestinal Physiology, Baylor University Medical Center
Chapter 1: Introduction
Chapter 2: What is Concierge Medicine?
Chapter 3: Why Concierge Medicine?
Chapter 4: Other Concierge Models
Chapter 5: Lessons from Other Industries
Chapter 6: The Art of Superlative Care
Chapter 7: The ABC’s of Concierge Care
Chapter 8: Concierge Lessons for Non-Concierge Physicians
Chapter 9: Concierge in a Health Care System
Chapter 10: Conclusion