Service Led Design: Planning the New HR Function, 1st Edition (Paperback) book cover

Service Led Design

Planning the New HR Function, 1st Edition

By Jane Saunders, Ian Hunter


94 pages

Purchasing Options:$ = USD
Paperback: 9780566088261
pub: 2009-09-15
Hardback: 9781138433601
pub: 2017-06-28
eBook (VitalSource) : 9781315243443
pub: 2017-03-02
from $34.98

FREE Standard Shipping!


For many years now, both private and public sector organizations have been dealing with the challenge of how best to improve corporate performance. HR has not escaped this scrutiny. The very same businesses that have spent recent years cost cutting, restructuring and streamlining, are putting the pressure on the HR 'overhead' to prove that it is not just a cost centre but a function that provides added value through alignment to business needs and aspirations. The traditional, transaction-based HR service must, however, still be delivered. Understanding how to combine a renewed strategic focus with effective delivery of transactional and administrative services is the key to HR's next generation of service delivery models. The authors' work with HR functions includes an established set of service design criteria and an approach that differentiates between a successful implementation and what can be a costly backward step that only serves to alienate the business. They show how any prospective HR transformation should consider five fundamental issues in the service design phase to align the HR approach to the business strategy. These issues are critical to ensuring a fit for purpose HR function that can measure and demonstrate the value it adds. About The Gower HR Transformation Series: The Human Resources function faces a continuing challenge to its role and purpose, in many organizations it has suffered from serious under-representation at strategic, board level. Yet, faced with the challenges of globalism, the need to innovate, manage knowledge, attract and retain the very best employees, organizations need an HR function that can lead from the front. The process of transforming the function is complex and rarely linear. It involves designing a function that can manage its generalist and specialist roles with equal skills. The Gower HR Transformation Series will help; it uses a blend of conceptual frameworks, practical advice and global case study examples to cover each of the main elements of the HR transformation process. The books in the series follow a standard format to make them easy to read and reference. Together, the titles create a definitive guide from one of the leading specialist HR transformation consultancies; an organization that has been involved in HR transformation for clients as diverse as Bombardier Transportation, Marks & Spencer, Barnardo's, Oxfam, Schroders, UnitedHealth Group, Nestlé, BP, HM Prison Service, Transport for London and Vodafone.

Table of Contents

Contents: Commercializing HR; Establishing your HR service vision; Specifying the service: what will HR deliver?; The building blocks: the service delivery model; Adapting the model; New HR - new line management?; Sizing the operation and building the business case; managing the service.

About the Authors

The authors are both founding partners at Orion Partners, a consultancy specialising in providing independent advice to organizations who wish to transform their Human Resources department.

About the Series

Gower HR Transformation Series

Gower HR Transformation Series
This series of five short books will explore and illuminate the key issues and challenges facing business leaders and HR professionals running their people management processes better. With these challenges comes the requirement of the HR function to transform but the key question is to what and how. The purpose of this series is to provide a blend of conceptual frameworks and practical advice based on real life case studies. The authors have extensive experience in all elements of HR Transformation (having between them held roles as HR Directors and Senior Business Managers across a range of blue chip industries and been senior advisors in consultancies) and have consistently come up against the challenges of what is the ideal new HR model, what is the value of HR, What is the role of the HRBP and how can they be developed. Whilst the guides all contain a mix of theories and conceptual models these are principally used to provide the books with solid frameworks. The books are pragmatic hands on guides that will assist readers in identifying what the business is required to do at each stage of the transformation process and what the likely options are that should be considered. The style is entertaining and real and will assist readers to think through both the role of the business and transformation project team members.

Learn more…

Subject Categories

BISAC Subject Codes/Headings: