Six Sigma Software Development: 2nd Edition (Paperback) book cover

Six Sigma Software Development

2nd Edition

By Christine B. Tayntor

Auerbach Publications

488 pages | 151 B/W Illus.

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pub: 2007-03-27
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Description

Even though Six Sigma programs have successfully been implemented in practice, many IT departments remain skeptical of the process or are unaware of how the tools can be used to improve system development. Removing the mystique surrounding this technique, Six Sigma Software Development, Second Edition demonstrates how Six Sigma tools and concepts can be used to enhance the system development process.

Revised and updated, this second edition clearly explains Six Sigma concepts and their application, maps Six Sigma concepts and tools to all aspects of system development, and proposes the use of Six Sigma tools to evaluate and improve the overall performance of the IT department. In addition to classic Six Sigma, the book introduces Design for Six Sigma (DFSS) and illustrates when and how its tools and techniques can be used to increase the robustness and reliability of a new system. It also shows how the judicious application of lean tools can reduce the complexity of IT processes, thus shortening the time needed to translate customer requirements into completed systems and increasing customer satisfaction.

Table of Contents

INTRODUCTION

INTRODUCTION TO SIX SIGMA

Six Sigma in Perspective

The Six Sigma Difference

Managing Change

THE BASICS OF SIX SIGMA

Introduction to DMAIC

The Definition Phase

The Measurement Phase

The Analysis Phase

The Improvement Phase

The Control Phase

DESIGN FOR SIX SIGMA

Introduction to DFSS

The Identification of Opportunities Phase

The Definition of the Initial Design Phase

The Development of Concept Phase

The Optimization Phase

The Verification Phase

SIX SIGMA AND THE TRADITIONAL SDLC

Introduction to the Traditional SDLC

Project Initiation

System Analysis

System Design

Construction

Testing and Quality Assurance

Implementation

SIX SIGMA AND LEGACY SYSTEMS

Introduction to Legacy Systems

Change Management in the IT Department

System Maintenance and Support

INCORPORATING SIX SIGMA INTO OTHER DEVELOPMENT METHODOLOGIES

Rapid Application Development

Prototyping and Spiral Development

Client/Server and Web-Based Systems

SIX SIGMA AND PACKAGED SOFTWARE IMPLEMENTATION

Selecting Packaged Software

Implementing Packaged Software

SIX SIGMA AND OUTSOURCING

Introduction to Outsourcing

Effective Outsourcing

THE SIX SIGMA IT DEPARTMENT

Putting it All Together

APPENDICES

The Project Charter

The Functional Process Map

The Process Improvement Ranking Spreadsheet

The Failure Modes and Effects Analysis (FMEA)

The Metric Reliability Assessment Spreadsheet

The Quality Function Deployment (QFD) Matrix

List of Acronyms

Suggested Reading

INDEX

Subject Categories

BISAC Subject Codes/Headings:
BUS053000
BUSINESS & ECONOMICS / Quality Control
COM032000
COMPUTERS / Information Technology
COM051230
COMPUTERS / Software Development & Engineering / General