There is a fundamental, powerful, and universal desire amongst humans to interact with others. People have a deep-seated need to communicate, and the greater their ability in this regard the more satisfying and rewarding their lives will be. The contribution of skilled interpersonal communication to success in both personal and professional contexts is now widely recognised and extensively researched. As such, knowledge of various types of skills, and of their effects in social interaction, is crucial for effective interpersonal functioning.
Previous editions have established Skilled Interpersonal Communication as the foremost textbook on communication. This thoroughly revised and expanded 6th edition builds on this success to provide a comprehensive and up-to-date review of the current research, theory and practice in this popular field of study. The first two chapters introduce the reader to the nature of skilled interpersonal communication and review the main theoretical perspectives. Subsequent chapters provide detailed accounts of the fourteen main skill areas, namely: nonverbal communication; reinforcement; questioning; reflecting; listening; explaining; self-disclosure; set induction; closure; assertiveness; influencing; negotiating; and interacting in, and leading, group discussions.
Written by one of the foremost international experts in the field and founded solidly in research, this book provides a key reference for the study of interpersonal communication. This theoretically informed yet practically oriented text will be of interest both to students of interpersonal communication in general, and to qualified personnel and trainees in many fields.
"This textbook provides a fascinating insight into human communication; an essential subject for all readers - we all need to communicate with other people! Personal success depends on effective communication. This book provides the knowledge and skills to understand the complexities and importance of communication which can be applied to personal and professional lives. A must read." KATE D’ARCY, Senior Research Fellow, University of Bedfordshire, UK
"This edition provides a rich review of skilled interpersonal communication, with a fascinating array of contemporary research evidencing the discussion on practice. A strength is the relevance to a range of professional contexts and it is a valuable asset to training, educational programmes and to those working in the field. Breadth is not at the expense of depth, the discussion is accessible and thought provoking." NELICA LA GRO, Former Course Leader, Post graduate Career Guidance Programmes, University of East London, UK
"The new edition develops upon an established reputation, combining clarity and accessibility with the highest levels of scholarship. It builds the appreciation of skills from the essential elements to more complex social expression providing authoritative coverage of the domain. This text is an unrivalled resource and an essential book for academic and professional courses seeking to develop with students and practitioners the essential skills, knowledge and understanding of interpersonal effectiveness." FRED MORRISON, Lecturer in Communication, Ulster University, Northern Ireland
Preface 1. The features of interpersonal communication 2. A conceptual model of skilled interpersonal communication 3. Communicating without words: skilled nonverbal behaviour 4. Rewarding others: the skill of reinforcing 5. Finding out about others: the skill of questioning 6. Showing understanding for others: the skill of reflecting 7. Paying attention to others: the skill of listening 8. Getting your message across: the skill of explaining 9. Telling others about yourself: the skill of self-disclosure 10. Opening and closing interactions: the skills of set induction and closure 11. Standing up for yourself: the skill of assertiveness 12. Using your influence: the skill of persuasion 13. Working things out together: the skill of negotiating 14. Working with Others: skills of participating in and leading small groups 15. Concluding comments. Bibliography