Social Responsibility: Failure Mode Effects and Analysis, 1st Edition (Hardback) book cover

Social Responsibility

Failure Mode Effects and Analysis, 1st Edition

By Holly Alison Duckworth, Rosemond Ann Moore

CRC Press

201 pages | 60 B/W Illus.

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Hardback: 9781439803721
pub: 2010-03-05
eBook (VitalSource) : 9780429166136
pub: 2010-03-05
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With stock market swings due to unethical behavior, fuel price escalation due to increased demand, and climate disasters due to global warming, operating in a socially responsible manner is quickly moving from the realm of a nice idea to a business imperative. Taking a continuous improvement approach to social responsibility, Social Responsibility: Failure Mode Effects and Analysis offers a process for driving actions that can be taken by those interested in the "doing of" rather than the "talking about," who are ready to move toward making positive change.

Although many books cover market response and interest in this global concern, this is quite possibly the first one to focus on methods for assessing an organization’s path to social responsibility performance. Authors Holly Duckworth and Rosemond Moore move beyond talking about improving social responsibility risk to doing something about it, using a well worn tool—Failure Mode Effects and Analysis. They define social responsibility, explain the ramifications of the new ISO 26000 standards in the market place, and provide problem-solving methods that can be put to immediate use.

With vast experience and solid credentials in engineering and management, Duckworth and Moore are both old school types. Their point of view is not academic, political, or theoretical, but firmly based in hands-on, action oriented shop-floor work. It may seem unusual for authors with such traditional backgrounds to be writing about a topic that, on the surface, seems untraditional. But from their experience with continuous improvement as Six Sigma Master Black Belts, they have personally witnessed the waste that can be so easily removed from the work place. This book proves that when hard-hitting experts tackle a subject perceived to be as fuzzy as social responsibility, the result is methods and strategies that work.

Table of Contents

An Introduction to Social Responsibility

What Is Social Responsibility?

An Introduction to ISO 26000

The Global Reporting Initiative

The Seven Core Principles of ISO 26000

The Seven Core Subjects of ISO 26000

The Preparation for Social Responsibility Performance Improvement

Social Responsibility as a Continuous Improvement Target

A Tool for Action

A Process-Based Approach

Trends in Social Responsibility

Actionists and Their Roles


Small Changes Make a Big Difference

Identifying Social Responsibility Strategies

Social Responsibility and Risk Abatement

SRFMEA: A Tool for Improving Social Responsibility

FMEA as One Risk Assessment Option

Background of the FMEA

Intentions and Improvements

How to Do an FMEA

Why FMEA for Social Responsibility

FMEA Challenges

The SRFMEA Process

The “How To"

Step 1: Identify the Process to Be Studied Using SIPOS

Step 2: Develop a Narrative

Step 3: Develop a Value/Failure Diagram

Step 4: Function Selected for Analysis

Step 5: The Failure Mode Effects and Analysis

Step 6: Responsibility Analysis

Step 7: Action Planning and Tracking

Using SRFMEA to Improve Social Responsibility Practices and Processes

Improvements Beyond the SRFMEA

After the SRFMEA

More Comparison to the Quality Movement

Voice of the Stakeholder

Creating a Mission

Building Socially Responsible Corporate Cultures


A Case Study in Social Responsibility Performance Improvement

Step 1: Identifying a Process of Study Through the SIPOS

Step 2: Developing a Narrative

Step 3: Develop a Value/Failure Diagram

Step 4: Selecting the Function for Analysis

Step 5: Failure Mode and Effects Analysis

Step 6: Responsibility Analysis

Step 7: Improvement Actions

Discussion Questions


References and Resources

Appendix A: Failure Mode Effects and Analysis Blank Form

Appendix B: Responsibility Analysis Blank Form

Appendix C: SRFMEA Process Flow

Appendix D: SRFMEA Completion Checklist

Appendix E: SRFMEA Precautions Checklist

Appendix F: Team Interview Questions

Appendix G: Typical Failure Modes for ISO 26000 Core Subjects

Appendix H

Appendix I: SRFMEA Example—Household Cleaning Improvement

Appendix J

Appendix K

About the Series

Systems Innovation Book Series

Learn more…

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Management Science
TECHNOLOGY & ENGINEERING / Industrial Engineering
TECHNOLOGY & ENGINEERING / Industrial Design / General