Social Software Engineering: Development and Collaboration with Social Networking, 1st Edition (Paperback) book cover

Social Software Engineering

Development and Collaboration with Social Networking, 1st Edition

By Jessica Keyes

Auerbach Publications

481 pages | 41 B/W Illus.

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Although the precepts of software engineering have been around for decades, the field has failed to keep pace with rapid advancements in computer hardware and software. Modern systems that integrate multiple platforms and architectures, along with the collaborative nature of users who expect an instantaneous global reach via the Internet, require updated software engineering methods.

Social Software Engineering: Development and Collaboration with Social Networking examines the field through the spectrum of the social activities that now compose it. Supplying an up-to-date look at this ever-evolving field, it provides comprehensive coverage that includes security, legal, and privacy issues in addition to workflow and people issues.

Jessica Keyes, former managing director of R&D for the New York Stock Exchange and noted columnist, correspondent, and author with more than 200 articles published, details the methodology needed to bring mission-critical software projects to successful conclusions. She provides readers with the understanding and tools required to fuse psychology, sociology, mathematics, and the principles of knowledge engineering to develop infrastructures capable of supporting the collaborative applications that today’s users require.

Table of Contents

Why Social Networking?

The Social Network

The Software Engineering Social Network

Collaborative Applications

Social Networking Tools at Work

Tools that Provide Networking Capabilities

Wikis in Action

Meaning-Based Computing

Semantic Web

Virtual Worlds

Knowledge Management Tools


Preparing Team to Collaborate

Nontechnological Issues in Software Engineering

Creativity Development

Communications and Group Productivity

Productivity through Shared Information Technology

Promoting Collaboration

Collaboration and Knowledge Management

Best Practices

Expert Interviews

Job Aids

Knowledge Audits and Knowledge Fairs

Knowledge Maps and Inventories

Learning Games

Lessons-Learned Debriefings


Knowledge Sharing and Software Engineering Teams: A Study

Knowledge Management

Knowledge Management Issues

Knowledge Management and Knowledge Sharing

Organizational Culture’s Effect on Knowledge Sharing

IT Support’s Effect on Knowledge Sharing

Techniques for Promoting Knowledge Sharing

IT Worker Study

Question 1: What are the cultural reasons that cause employees to resist the sharing of knowledge?

Question 2: What are the organizational reasons that cause employees to resist the sharing of knowledge?

Question 3: What are the key reasons employees list for not wanting to share their expertise?

Recommendations for Making It Work

Action Learning Teams

Action Learning

Leaderful Practice

Action Projects

Knowledge across Social Networks

Heterogeneity of Information

Intelligent Systems

Semantic Standards

Enterprise Information Management

Content Management System (CMS)

Document Management and Electronic Document Management Systems

Digital Asset Management

Data Mining

Measuring Social Software Engineering

Effective Project Management

Balanced Scorecard for Project Management

Adopting a Balanced Scorecard

Example: FedEx

Attributes of Successful Project Management Measurement Systems

Project Management Office

Project Management Process Maturity Model (PM2) and Collaboration

Social Engineering Paradigm Remixed


Extreme Programming (XP)

Collaborative Development Environment (CDE)

Traditional Software Methodologies and Social Networking

Mobile Social Software Engineering

Pervasive (Ubiquitous) Computing

Mobile Social Software Engineering

Software Platforms


Legal, Privacy, and Security Issues

Website Legal Issues

Developing Your ePolicy

Security Issues

Web Server Security

Protecting Mobile Devices


A. Social Software Engineering Tools

B. Community of Practice Practitioner’s Guide

C. Knowledge Discovery Techniques

D. Staff Competency Survey

E. Behavioral Competencies

F. Balanced Scorecard Metrics

G. Glossary

H. Brief EMML Reference

I. Computer Use Policy

J. Best Practices Security Checklist

K. User Interface Design Guide


About the Author

Jessica Keyes is President of New Art Technologies, Inc., a technology and management consultancy and development firm started in New York.

Subject Categories

BISAC Subject Codes/Headings:
COMPUTERS / Software Development & Engineering / General
COMPUTERS / Internet / General