What are the dynamics that shape a primary care team? How can difficult issues be tackled when aiming towards the government's strategies? This book shows how good governance and quality management in general practice can be achieved. It addresses difficult issues, such as power, leadership, interpersonal behavior, confrontation, accountability and handling conflict, and looks at the dynamics of both groups and individuals, and investigates ways of dealing with them. It provides practical solutions, questions to help the reader analyze problems and test their performance, case studies and real examples drawn from the authors' many years experience in diagnostic management consultancy. It is essential reading for all members of the new primary care organizations, especially GPs, practice managers and nurses.
Introduction. The context - past and present. Diagnostic Consulting. Common philosophies and Values. Management awareness. Working Across Boundaries. Accountability to self and others. Case Study 1 Rhondda Surgery. Case Study 2 Newtown Health Centre. Case Study 3 Ayrshire Road Health Centre. Case Study 4 Eagle Medical Centre - The Away Day/Time Out. The Future.