Supporting Student Diversity in Higher Education is a working manual that is designed to help managers, academics and members of the professional service teams within universities, recruit and support a diverse student body across the student lifecycle at the same time as delivering a quality student experience in a challenging and pressured environment.
Using the Student Experience Practitioner Model as a framework, this book helps colleagues responsible for improving the student experience navigate their way through the maze of student diversity across all levels of study, determining what to deliver, how to deliver it and to whom. It interlinks academic, welfare and support activities at faculty department, school, course and university level to support the student in their university journey.
Containing 40 practical and innovative undergraduate UK and international case studies from across 12 countries spanning four continents, this book provides practical examples of recruiting and supporting a diverse student body. It includes initiatives to support:
- mature students (e.g. academic re-engagement);
- students with special needs (e.g. dyslexia and other disabilities);
- international students (e.g. language support requirements);
- students at risk (e.g. lower socio-economic groups, care leavers, male learners);
- Transfer and direct entry students (e.g. supporting students through this transition);
- individual learners and their learning needs (impact of personality on learning);
- students who support students (e.g. peer support).
This book will be of great use to senior and middle administrative managers and academics involved in the recruitment, retention and progression of students; and also to anyone involved in education policy and students aiming to work in higher education.
Table of Contents
Part 1 1. Introduction and Setting the Scene Michelle Morgan 2. Student Diversity in Higher Education Michelle Morgan 3. The Impact of Diversity in Higher Education Institutions Michelle Morgan Part 2 4. The Student Experience Practitioner Model Michelle Morgan Part 3 5. Supporting First Contact and the Admissions Process Diane Nutt Case Study 1. This is me- exploring a more confident approach to the transition process of disabled applicants Jackie Reaney and Helen Smith Case Study 2. The Support of ‘Looked After Children’ and ‘Care Leavers’ and into Higher Education Jayne Taylor Case Study 3. The development of the "Kies Actief Toolkit"(KAt) to create awareness on competencies , aspirations and expectations from application to the end of the first year of study at university Adri Verhoosel, Avans Case Study 4. Preparing students for learning at the University of Portsmouth (PrepUP) using social media, Carolyne Jacobs 6. Pre-arrival Lucy Solomon Case Study 5. QMAdvance- supporting mature students post admission through pre-arrival, induction and beyond, Virginia Bell and Jenni Murray Case Study 6. Commonplace-an online student survival guide to the University of London Siobhan Clay Case Study 7. JumpStart – Successful Transition to University Norma Fisher-Stitt and Rosanna Furgiuele Case Study 8. Enhancing transitions and retention for direct entry (also known as Top-up) students transferring from a Foundation Degree (Fd) course Catherine McConnell and Marilyn Doust 7. Arrival and Orientation Andrea Reid Case Study 9. Life through a Lens – the student view of the first three weeks of term Nicola Poole Case Study 10. Using personality type to improve student persistence Marsha Fralick, El Cajon Case Study 11. The University of Johannesburg First Year Experience Andre Van Zyl Case Study 12. Using senior undergraduates to advise first year students Ashley Welsh 8. Induction Kevin C Clarke and Mary Stuart Hunter Case Study 13. Early days- an online learner support tool enhance the experience of new students Karen Fitzgibbons and Julie Prior Case Study 14. An experiential project to induct and connect a diverse group of first year students with their peers, their school and its staff Nicola Shapland Case Study 15. Career Passport: An Introduction to Career Planning for First-Year Students and beyond Heather Maietta Case Study 16. Encouraging Women in Science, Engineering and Technology (WiSET) Alison McMurray 9. Reorientation and Reinduction Michelle Morgan Case Study 17. Promoting employability skills through peer assisted study sessions (PASS) Melanie Giles Case Study 18. "Essentials for..": Programme level support through Blackboard Alysssa Philips Case Study 19. Extended re-induction at module level- developing a curriculum to deliver discipline specific content and the transition of students to level 5 learning Matthew Portas Case Study 20. The use of surveys to improve the reflection skills of returning students, to develop reinduction and outduction activities, and, to engage male learners Michelle Morgan 10. Outduction - preparing to leave, graduation and beyond April Perry Case Study 21. Developing an embedded approach to employability skills delivery within curriculum content for Levels 1 and 2 in the Faculty of Engineering, Catherine Sercombe Case Study 22. Student-led Projects Scheme at Imperial and the creation of the student-led projects symposium, Alison Ahearn Case Study 23. The Complete Graduate Resource Joan E Dominick and Betty Siegel Case Study 24. Frontrunners: The Student Placement Programme, Elizabeth Guyar-Brown Part 4 11. Academic student support and development Penny Robinson, Case Study 25. Developing and using student-authored publications to increase staff and student awareness of the principles of assessment for learning Kay Sambell Case Study 26. An exploration into the potential of social media in learning and teaching of Nutrition Pedro Barro Case Study 27. Peer Education Approaches Marcia Ody and William Carey Case Study 27. Learning to Lead programme at the University of Sussex Ruth Woodfield and Linda Buckham and Liz Thomas 12. Supporting Staff to be Supporters Glyn Jones Case Study 29. Transition Mentor scheme for new Level 1 undergraduates Marco Angelini Case Study 30. How staff collaboration can improve the learning student experience: the development of a module to support student transition into higher education Siobhan Dunne and Vera Sheridan Case Study 31. The SHOP (Students Helping Our Peers)- Iowa State University Food Pantry for Students from Students Hailey Boudreau Case Study 32. Faculty-Librarian Relationships in First-Year Experience Courses: Partnerships in Pedagogy Rhonda Huisman 13. Learning and Teaching Liz Thomas Case Study 33. Finding Lemo (learning skills & motivation), Elke Denoo and Sarah Van Leuvenhage Case Study 34. PASS: Four stages of a Personal and Academic Support System Sue Robbins Case Study 35. Increasing Global and Multicultural Awareness through the use of newspapers with Level 1 (first year) students Robert Knight Case Study 36. Supporting international student transitions in the School of Advertising, Marketing and Public Relations (AMPR), Andrea Reid 14. Student Evaluation and Feedback Duncan Nulty Case Study 37. 5 Health checks: an early appraisal of student satisfaction to reflect a diverse and changing cohort Angela Annesley and Hilary Watters Case Study 38. The ‘Students as Partners’ (SaP) approach to engaging students as ‘University of Manchester Consultants’ Marcia Ody and Will Carey Case Study 39. AND (Ability Not Disability) Group, Adele Burrow Case Study 40. Using your National Student Survey Results (Student Feedback Project) Lucy Buchanan-Parker 15. Supporting a diverse student body in higher education: concluding overview Michelle Morgan
Michelle Morgan is a Teaching and Learning Researcher and Coordinator at Kingston University, UK.