TQM Engineering Handbook: 1st Edition (Hardback) book cover

TQM Engineering Handbook

1st Edition

By D.H. Stamatis

CRC Press

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Hardback: 9780824700836
pub: 1997-06-26
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pub: 1997-06-26
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Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability.

Table of Contents

Quality overview; traditional quality concepts; modern quality concepts; implementation strategy of total quality management; tools of quality; special tools and techniques for the future world of quality; unusual yet powerful tools used in TQM; regression - the foundation of multivariate analysis; design of experiments (DOE); more tools for modern quality; the full chain of quality - supplier, organization and customer relationship; value analysis; problem solving; teams; meetings; project management; training; quality planning; overview of reliability; quality awards; international standards of quality and corporate quality awards; epilogue; appendix a - selection of statistical techniques based on the three types of data; appendix b - DISC leadership model; appendix c - constraints for constructing some of the most common control charts; appendix d - basic formulas used in the construction of control charts; appendix e - general statistical formulas used in the pursuit of quality; appendix f - cost of quality; appendix g - a comparison of process improvement.

About the Author

Stamatis\, D.H.

About the Series

Quality and Reliability

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Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Project Management
TECHNOLOGY & ENGINEERING / Industrial Engineering