This book helps you deal with the conflicts and confrontations which occur in your school--between you and your teachers and between teachers themselves. With detailed examples and scenarios, Talk it Out! provides tips and strategies to help you
- acquire skills and confidence in handling conflicts
- avoid becoming a victim
- avoid becoming a villain
- know when you've been successful.
This book demonstrates a large number of useful techniques, such as how to
- tell the truth without blame or judgment
- listen to the other person's point of view
- change tactics when you do not get the response you want.
This book will show you how to reduce dissent in your school by clarifying your expectations and develop positive relationships (even if you do not like the other person).
Section One: Introduction
1 Why Difficult Conversations Are So Important
2 A Cross-Cultural View of Difficult Conversations
Section Two: Causes of Conflict In The Workplace
3 The Roles of Task and Relationship in Workplace Conflict
4 Villain, Victim, and Rescuer at Work
5 Unproductive Triangles in the Workplace
Section Three: Successful Difficult Conversations
6 Preparing for a Difficult Conversation
7 Having a Difficult Conversation
8 Heads Up … Incoming
9 Power Differentials in Difficult Conversations
10 Keys to Success