Technology and Public Management  book cover
1st Edition

Technology and Public Management

ISBN 9781138852662
Published March 3, 2015 by Routledge
426 Pages 27 B/W Illustrations

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Book Description

At last, here is a textbook that covers the field of technology and public management in an informative and engaging style. Ever since the National Association of Schools of Public Affairs and Administration required greater infusion of technology into the curriculum, faculty and administrators have struggled with finding the right course materials designed specifically for the public administration environment.

Technology is no longer the sole domain of an information technology office, as it has evolved into a growing set of complex tools that influence every area of government. To be effective, every public manager needs to be actively engaged in technology decisions. This textbook is designed for students of public administration at every level who need to know and understand how technology can be applied in today’s public management workplace.

The book explores the latest trends in public management, policy, and technology and focuses on best practices on governance issues. Finally, this book provides real-life examples about the need for policies and procedures to safeguard our technology infrastructure while providing greater openness, participation, and transparency.

Technology and Public Management covers:

  • How information system design relates to democratic theory
  • How and where public policy and technology intersect
  • Skills and tools that are useful in information management, information technology, and systems dedicated for the effective flow of information within organizations
  • Understanding the role of e-government, m-government, and social media in today's society and in public organizations
  • Possibilities and challenges associated with technology applications within public organizations
  • How technology can be managed, through various governance models
  • The latest technology trends and their potential impact on public administration.

Table of Contents

Foreword, Marc Holzer  1. Contemporary Trends in Public Administration and Technology  2. Governance and Leading Innovation: Who Decides?  3. eGovernment and mGovernment: The Rise of the New Civic Media  4. The Data Factor: Transparency, Reform, and Improved Data: Driven Decisions  5. Managing Technology through Project and Program Management  6. Broadband, Mobility, and the Internet: Policies and Technology  7. Managed Software and Hardware Services: Once Upon a Cloud  8. Geospatial Systems and Planning: Mapping and Visualizing the Future  9. Assessing and Measuring IT Performance  10. Network and Cyber Security  11. Managing Knowledge and Data Management  12. The Human Factor: Managing the Human Resource Function in a Technology Environment  13. Digital Equity and Ethics  14. The Future of Nonprofit Management and Technology  15. Future Challenge: Privacy, Trust, and Technology

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Alan R. Shark is the executive director/CEO of Public Technology Institute. He also serves as Associate Professor of Practice in the School of Public Affairs and Administration at Rutgers University - Newark, USA. As an author, lecturer, and speaker on technology developments and applications for most of his distinguished career, Dr. Shark's experience both balances and embraces the business, government, education, and technology sectors. He is a Fellow of the National Academy of Public Administration (NAPA), where he is the chair of the Academy’s Standing Panel on Technology Leadership. He is also a Fellow of the Radio Club of America (RCA), and Fellow of the American Society for Association Executives (ASAE). He is the recipient of the prestigious National Technology Champion Award from the National Association of State Chief Information Officers. The award is in recognition for his outstanding contributions promoting government performance excellence through sound information technology solutions, policies and practice. Dr. Shark holds a doctorate in Public Administration from the University of Southern California, USA.


"There is perhaps no greater area of expertise for governments to grasp than information technology. Alan Sharks’ groundbreaking book Technology and Public Management is required reading for most government officials and students who want to make a career in government. Shark reviews all the major areas of technology impacting government today as well as the cross-cutting issues of project management, human resources, and privacy and ethics. This is a true IT bible for public sector officials." - Robert D. Atkinson, President of The Information Technology and Innovation Foundation

"Dr. Shark has compiled the seminal book on technology and public management, and students of public administration at all levels can learn lessons from the multiple case studies and historical background presented. The book provides a valuable tool for practitioners and students in better understanding how public administration and information technology intersect – and offers a one-stop shop for context and application of these two important fields." - Dan G. Blair, President and CEO of the National Academy of Public Administration