2nd Edition

Relief for Call Center Stress

ISBN 9781578200290
Published January 11, 1998 by CRC Press
124 Pages

USD $26.95

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Book Description

This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;



Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.