Tele-Stress: Relief for Call Center Stress, 2nd Edition (Paperback) book cover


Relief for Call Center Stress, 2nd Edition

By Stephen Coscia

CRC Press

124 pages

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Paperback: 9781578200290
pub: 1998-01-11
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pub: 2017-07-27
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eBook (VitalSource) : 9780429079535
pub: 1998-01-11
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This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;

About the Author

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.

Subject Categories

BISAC Subject Codes/Headings:
TECHNOLOGY & ENGINEERING / Telecommunications