The Art of Compassionate Business
Main Principles for the Human-Oriented Enterprise
There are several well-ingrained assumptions regarding the dynamics of work and business activities, which can be refuted. Some examples of these widespread assumptions in the business and work environments are: employees being viewed as commodities, competitors perceived as threats, companies’ resources seen as limited, and customers perceived as scarce and difficult, etc. All which leads to the question, "Is there a way to perform business activities more humanely?"
This book challenges the reader to change the way they perform in business situations and become more focused on the human aspects of business activities. The users of this knowledge and those affected by them will undergo a profound transformation in the way they perform business activities. They will benefit from gradually testing and implementing the guidelines conveyed in this book, both in the business environment and the workplace. When readers put these principles into practice, positive ripple effects are bound to affect other stakeholders of the organization they work for or own.
This book includes aspects related to mission and vision, passion, business mindset, organizational learning, improvement of business conversations, use of constructive criticism and improvement of relationships with the most relevant stakeholders (customers, suppliers, intermediaries, community, and employees, etc.). The book also includes a discussion of creativity and the innovation process, as well as other factors that create a healthy business environment. Extensive appendices include topics such as negotiation, marketing, use of social media and others.
Table of Contents
1 Purpose and Mission
2 Relentless Passion
3 Prosperity Mindset
4 Additional Aspects of a Prosperity Mindset
5 Love and Business Activities
6 Stakeholders and Love
7 Loving Ways to Relate to Stakeholders
8 Natural Conversations with Stakeholders
9 The Use of Positive Language with Stakeholders
10 Adopting a Loving Attitude toward Employees
11 Additional Aspects of a Loving Attitude to Employees
12 Adopting a Loving Attitude toward Customers
13 Adopting a Loving Attitude toward Other Stakeholders
14 Love and Creativity
15 Additional Aspects of Love and Creativity
Appendix A: Stress and Business Activities
Appendix B: Mindfulness and Business
Appendix C: Marketing and Manipulation
Appendix D: System Thinking and Organisations
Appendix E: Compassionate Negotiation
Appendix F: Empathetic Use of Social Media
Appendix G: Additional Ways to Generate Intuitive Insights
Dr Bruno Roque Cignacco, Ph.D., Dr. Bruno Roque Cignacco has a PhD in management with a focus on international marketing from the National University of Rosario. He is an international business consultant, international speaker and business coach. For over 20 years, he has advised and trained hundreds of companies on international trade activities and international marketing. He is also a Principal Lecturer in Marketing at GSM London. He teaches international marketing, marketing management, research methods, product innovation, and public relationships. He has also taught business modules at other universities such as Birkbeck University, Lancaster University, University of Wales, University of Central Lancanshire and several international universities. He is a Senior Fellow of the Higher Education Academy (HEA) UK. He is a Master Life Coach and Master NLP Practitioner.
He is also the author of business books such as Fundamentals of International Marketing SMEs, which has been published in several languages, including English, Spanish and Portuguese. He’s also the author of Techniques of International Negotiation, and personal development books published in different languages.