The Basics of Process Mapping: 2nd Edition (Paperback) book cover

The Basics of Process Mapping

2nd Edition

By Robert Damelio

Productivity Press

183 pages | 86 B/W Illus.

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Paperback: 9781563273766
pub: 2011-05-11
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This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.

Table of Contents


Why I Wrote the Basics of Process Mapping

Key Features of Each Map

Three Views of the Same Work

Introduction to Phil’s Quick Lube

Overview of an Oil Change—Work Sequence

Thinking about Work

What Is Work?

Work: A Working Definition

Why this Matters

Work: Boundaries, Components, Features, and Properties

Work Is a System; It Consists of Several Components

Work: Viewed as a Process

Work: Viewed as a Workflow

Work: Viewed as a Value Stream

(Process) Maps are Models of Work

Some Assumptions Regarding Work

Why Map a Process?

Chapter Overview

Why Map a Process?

Reasons to Map a Process (Part 1)

Reasons to Map a Process (Part 2)

How Do the Two Lists of Reasons Compare?

What Is a Model?

Why Create a Model of Work?

(Process) Maps as Models of Work

"The Map Is Not the Territory" (It Is a Model of the Territory)

New Types of Maps May Come and Go, but the Work They

Represent Will Remain

Relationship Maps

How to Create a Relationship Map

Relationship Map Interview

Interpreting Relationship Maps

Interpreting the Relationship Map View of Phil’s Quick Lube

Cross-Functional Process Maps or Swimlane Diagrams

How to Create a Cross-Functional Process Map

Cross-Functional Process Map Interview

Interpreting Cross-Functional Process Maps

Interpreting the Cross-Functional Process Map of Phil’s Quick Lube


How to Create a Flowchart


Interpreting the Flowchart for Activity 2

Seven Principles to Improve Flow

Background of the Engagement

Seven Principles for Improving Flow

Principle 1: Improve Flow from the Outside In

Principle 2: Measure What Matters to the Customer

Principle 3: Make the End-to-End Flow Visible

Principle 4: Identify and Remove Barriers to Flow

Principle 5: Connect and Align Value-Creating

Principle 6: Organize around the End-to-End Flow

Principle 7: Manage the Flow Visually

Appendix: Methods to Gain Content

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
MEDICAL / Health Care Delivery